Jennifer Garcia
West Sacramento
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Senior Operations Manager
Peoplefinders.com
03.2004 - 06.2025
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Oversaw staff and sub-contractor performance review assessments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Office Manager
Sacramento Occupational Medical Group
01.2000 - 03.2004
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Education
Certified Medical Assistant - Nursing
High Tech Institute
Sacramento, CA06-1999
Skills
- KPI reporting
- Key performance indicators
- Operations management
- Standard operating procedures
- Employee coaching
- Cross-functional coordination
- Productivity improvement
- Workforce planning
Timeline
Senior Operations Manager
Peoplefinders.com
03.2004 - 06.2025
Office Manager
Sacramento Occupational Medical Group
01.2000 - 03.2004
Certified Medical Assistant - Nursing
High Tech Institute
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