Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Garcia

Salinas

Summary

Developed leadership and team management skills in fast-paced service environment. Expertise in communication, conflict resolution, and customer satisfaction, looking to transition these abilities into new, challenging role. Aiming to leverage strong foundation of transferrable skills to contribute effectively in new field.
Dynamic leader with a proven track record at Chipotle, enhancing customer satisfaction and team productivity through exceptional communication and team management. Spearheaded initiatives that streamlined service processes, significantly reducing wait times. Excelled in coaching, mentoring, and leveraging bilingual skills to foster a culture of continuous improvement and excellence. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Service Leader

Chipotle Mexican Grill
09.2022 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Streamlined service processes for improved efficiency and reduced
    waiting times for customers.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Improved response times to customer inquiries by developing
    efficient workflows and leveraging technology solutions.
  • Balanced staffing levels appropriately according to demand
    fluctuations, optimizing labor costs without sacrificing service
    quality.

Education

High School Diploma -

North Monterey County High School
Castroville, CA
06-2023

Skills

  • Team leadership
  • Clear written communication
  • Guidance and support
  • Strong financial insight
  • Customer service proficiency
  • Fluent in two language
  • Efficient task management
  • Consistent dependability
  • Consistently on time
  • Strategic decision-making
  • Dedicated work ethic
  • Prioritization and scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Leader

Chipotle Mexican Grill
09.2022 - Current

High School Diploma -

North Monterey County High School
Jennifer Garcia