Jennifer Garcia
South Gate
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Company Driver
Central Truck And Oil Suppy
12.2022 - Current
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Transported items to and from company site with focus on safety and efficiency.
Receptionist
FHCCGLA.
11.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Amazon Delivery Driver
QX Logistix
02.2018 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected load security and checked for damages.
- Filled out load paperwork and DOT-mandated log books.
Customer Service
Pink's Beauty Supply
01.2017 - 10.2017
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Improved customer service ratings through [Action].
- Directed cleaning, restocking, and customer service activities.
- Operated register.
- Met sales goals .
Medical Interpreter
Complete Interpreting INC
04.2015 - 10.2017
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Reviewed, edited and proofread translated documents for accuracy.
Concession Stand Worker
Edwards Theaters
04.2012 - 08.2012
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Increased sales by creating visually appealing displays for food items and promotional materials.
- Trained [Number] new employees and volunteers to operate cash register and properly prepare food.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
Education
Medical Assistant - Medical Assistant
American Career College
Los Angeles, CA08.2015
High School Diploma -
South Gate Senior High School
South Gate, CA07.2011
Skills
- Customer Service
- Reception (Front and Back Desk)
- Retail sales
- Problem-solving abilities
- Safe Driving Practices
- Active Listening
- Clean Driving Record
- Data Entry
- Punctuality
- Computer Proficiency
Languages
Spanish
Timeline
Company Driver
Central Truck And Oil Suppy
12.2022 - Current
Receptionist
FHCCGLA.
11.2021 - 11.2022
Amazon Delivery Driver
QX Logistix
02.2018 - 11.2021
Customer Service
Pink's Beauty Supply
01.2017 - 10.2017
Medical Interpreter
Complete Interpreting INC
04.2015 - 10.2017
Concession Stand Worker
Edwards Theaters
04.2012 - 08.2012
Medical Assistant - Medical Assistant
American Career College
High School Diploma -
South Gate Senior High School
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