Jennifer Galvin
San Diego
Summary
A Senior Project Manager and Director with over 15 years of experience in the manufacturing and construction industries. Proven track record in leading teams, improving operational efficiency, managing national accounts, and delivering projects on time and within budget. Expertise in project management, budgeting, permitting, and design, with a strong background in implementing systems to streamline workflows, optimize resources, and drive profitability. Known for fostering high-performing teams, building relationships with clients and stakeholders, and leading cross-functional teams to achieve business objectives. Adept at improving margins, resolving issues quickly, and ensuring client satisfaction
Overview
26
26
years of professional experience
Work History
Director of Permitting and Design
Jones Sign
12.2017 - 07.2023
- General Manager (2017–2023): Led one of the largest sales-volume offices in the division, rebuilding and strengthening the team and sales support foundation. Managed project operations, improved internal processes, and developed strategies to support sales targets and project delivery. Optimized resources, reduced operational costs, and improved efficiency by 20%.
- Director of Permitting (2018–2023): Spearheaded permitting processes across multiple regions, ensuring compliance with local and state regulations. Developed and implemented SOPs and training on reading plans, role-playing permitting scenarios, and streamlining code reviews, reducing review times by 30 minutes per project. Facilitated cross-functional communication between permitting and project management, expediting approvals and reducing project timelines by 25%.
- Director of Design and Permitting (2020–2023): Led both design and permitting teams, ensuring cohesive project planning and execution. Created standardized drawing templates for manufacturing and specialized templates for larger jurisdictions, reducing permit and design time. Collaborated closely with production to ensure accuracy of specifications and consistency across designs. Restructured the team, promoting leadership development by creating team lead positions and fostering growth opportunities.
Director of Project Management
CNP Signs and Graphics
01.1998 - 11.2017
- Oversaw large national accounts, serving as the primary contact for key clients and franchisees, driving business growth and fostering long-term relationships.
- Initiated and attended quarterly meetings with clients to assess performance, discuss areas for improvement, and identify wins to enhance service delivery.
- Managed a team of 18 project managers, ensuring project timelines were maintained, customer satisfaction was prioritized, and schedules were consistently met.
- Handled all customer and schedule escalations, resolving issues promptly to maintain project momentum and client trust.
- Worked closely with franchisees to expand business opportunities, enhancing relationships and ensuring a smooth flow of communication and project execution.
- Implemented process improvements and optimized resource allocation, leading to significant improvements in gross margins by reducing project costs and increasing operational efficiency.
- Created a custom project management software using Microsoft Access database to track project costs, schedules, and inventory requirements more effectively, enhancing project visibility and accountability.
Education
High School Diploma -
Bonanza High School
Las VegasSkills
- Relationship building
- Verbal and written communication
- People management
- Decision-making
- Strategic planning
- Project management
Accomplishments
Training & Development: Established and led training programs for staff on plan reading, permitting procedures, and project management tools, increasing team competency and reducing errors.
Code Review Efficiency: Introduced a new code review process that reduced review time by 30 minutes per project, speeding up project timelines and accelerating approvals.
Improved Gross Margins: Spearheaded initiatives that improved gross margins by 15% through strategic cost control, resource optimization, and better vendor negotiations.
Team Development & Leadership: Rebuilt and led high-performing teams of up to 18 people, improving team efficiency with through training, leadership development, and fostering a collaborative work culture.
Timeline
Director of Permitting and Design
Jones Sign
12.2017 - 07.2023
Director of Project Management
CNP Signs and Graphics
01.1998 - 11.2017
High School Diploma -
Bonanza High School
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