Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Galli

Rio Linda

Summary

Proven General Manager with over 15 years of leadership experience driving operational excellence, team performance, and customer satisfaction. Skilled at scaling business operations, developing efficient systems, and managing large teams. Adept at boosting profitability, improving retention, and building standout customer experiences. Thrives in fast-paced, high-pressure environments where adaptability and hands-on leadership are essential.

Overview

18
18
years of professional experience

Work History

GENERAL MANAGER

Escape Sacramento
07.2018 - Current
  • Promoted to General Manager within one year due to leadership and operational excellence.
  • Boosted company profitability by 20% in the first year through revenue-driving strategies and cost control.
  • Manage day-to-day operations including staffing, budgeting, scheduling, customer service, marketing, and vendor relations.
  • Oversee hiring, onboarding, and training of staff; improved team retention and morale through culture-building practices.
  • Spearheaded customer retention strategies, resulting in consistently high satisfaction scores and repeat business.
  • Monitor financial KPIs, manage expense control, and identify growth opportunities.

OPERATIONS MANAGER (SEASONAL)

Fright Planet Haunted House
09.2007 - 07.2023
  • - Directed daily operations and logistics for a seasonal attraction hosting thousands of guests annually.
  • - Supervised 150–200 seasonal employees, ensuring compliance, safety, and high guest satisfaction.
  • - Implemented systems to streamline operations, cut waste, and improve team efficiency.
  • - Partnered with tech teams to design immersive guest experiences using lighting, sound, and themed elements.
  • - Managed vendor negotiations, supply chain logistics, and event planning.
  • - Played a pivotal role in strategic planning and event execution for over 15 seasons.

GAME OPERATOR

Escape Sacramento
07.2017 - 07.2018
  • - Delivered exceptional guest service in a high-volume entertainment setting.
  • - Assisted in managing bookings, customer experiences, and venue cleanliness.
  • - Gained recognition for reliability, initiative, and team collaboration.

CUSTOMER SERVICE ASSOCIATE / CASHIER

Lowe's Home Improvement
03.2015 - 06.2018
  • - Provided expert customer service in the garden center/nursery, helping customers select plants, tools, and outdoor products.
  • - Operated point-of-sale systems efficiently while maintaining accuracy and a friendly demeanor.
  • - Maintained clean and organized displays in outdoor retail areas.
  • - Certified forklift operator (2016–2020); safely transported merchandise and materials across departments.
  • - Assisted with inventory restocking and seasonal merchandising setups.

Education

Associate of Arts - Technical Theater

American River College
Sacramento, CA
01.2023

Skills

  • - Team Leadership & Development
  • - Budgeting & P&L Management
  • - Operations & Logistics
  • - Staff Scheduling & Training
  • - Customer Experience Management
  • - Strategic Planning & Execution
  • - Process Improvement
  • - Inventory & Supply Chain Oversight
  • - Event & Venue Operations
  • - Marketing & Promotions
  • - Loss Prevention
  • - Quality & Compliance Management

Timeline

GENERAL MANAGER

Escape Sacramento
07.2018 - Current

GAME OPERATOR

Escape Sacramento
07.2017 - 07.2018

CUSTOMER SERVICE ASSOCIATE / CASHIER

Lowe's Home Improvement
03.2015 - 06.2018

OPERATIONS MANAGER (SEASONAL)

Fright Planet Haunted House
09.2007 - 07.2023

Associate of Arts - Technical Theater

American River College

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Jennifer Galli