Jennifer Gallant
New Waterford,NS
Summary
I’d like to introduce myself . My name is jennifer what I have to offer you is over 2O+ years of customer service experience. I have served Tim Hortons for 14 years and of those years I’ve spent several of them in management. Im currently working weekdays only for DCI Cleaning. I’ve also done office cleaning for the government along with a full contract for Nova Scotia Power. I also have my First Aid and CPR course as well as my chemical course as I have mix my Covid-19 preparation as it requires careful measurements of solution to the mix. I work within the senior citizen units sanitizing the high touch surfaces to keep the building safe and Covid free this maintains my high attention to detail. Im currently only seeking evenings and weekend employment on my days off. I feel as if I can bring exceptional customer service as well as real world experience to your establishment this is where I excel. I enjoy seeing a happy customer. I’m currently seeking employment in your Sydney location. Sincerely your potential new employee Jennifer.
Knowledgeable Desired Position with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Pro Standard Cleaning Services
02.2024 - Current
- Directed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed inventory systems, optimizing stock levels and reducing waste through effective supply chain management.
- Analyzed customer feedback to refine service offerings and improve overall client satisfaction rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
Cleaner/Sanitation Worker
DCI Cleaning LTD
09.2019 - 06.2025
- Followed sanitation schedule and documented cleaning activities.
- Sanitized floors and walls to protect workers.
- Utilized Personal Protective Equipment (PPE) correctly.
- Complied with company policies regarding safe storage of chemicals.
- Took out garbage and recycling daily.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Stocked supplies in restroom and other stations throughout office building.
- Monitored inventory of cleaning products and re-ordered as needed.
Cashier
Tim Hortons
02.2007 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Increased sales by suggesting specific complementary items to customers.
Education
High School Diploma -
Breton Education Centre
New Waterford, NS06.2003
Skills
- Equipment operation
- Issue reporting
- Health assessments
- Team collaboration
- Relationship building
- Team management
- Working collaboratively
- Training & Development
- PPE use
- Troubleshooting
- Multitasking
- Vacuuming and dusting
- Chemical handling
- Sanitization techniques
- Mixing cleaning chemicals
- MSDS knowledge
- Janitorial equipment familiarity
Languages
English
Full Professional
References
Nelson Tobin
(Property Maintenance/ supervisor)Pro Standard Cleaning Services
902-549-2549
Derek Marchand (Owerner/General Manager) DCI Cleaning LTD
902-565-0897
Leane Marchand( Owner/HR)
DCI Cleaning LTD
902-577-1974
Martina Youden ( Head Cleaner)
DCI Cleaning LTD
902-371-1848
Timeline
Owner/Operator
Pro Standard Cleaning Services
02.2024 - Current
Cleaner/Sanitation Worker
DCI Cleaning LTD
09.2019 - 06.2025
Cashier
Tim Hortons
02.2007 - 09.2020
High School Diploma -
Breton Education Centre