Jennifer Fuston
Grass Valley,CA
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Director
Sierra Ridge Memory Care
08.2023 - 12.2024
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership to guide operational strategy.
- Established and maintained strong relationships Regional Ombudsman and Licensing Program Analysts.
- Continuously received deficiency free annual surveys year over year, in all positions held.
- Maintained positive relationships with family members, residents, and team members.
- Advocated for residents through consistent communication with their medical providers.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained strong relationships with customers, vendors and community partners.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
Associate Executive Director
Sierra Ridge Memory Care
12.2020 - 08.2023
- Responded to change, made decisions in stressful situations and prioritized tasks and projects.
- Led the community through everchanging regulations and guidelines during the COVID-19 pandemic.
- Upheld the highest standards of care and family communication, while supporting the team.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Traveled throughout California and Oregon to provide hands-on training and support to other communities.
Business Office Manager/Human Resources
Sierra Ridge Memory Care
07.2011 - 12.2020
- Managed payroll for an organization of 50 personnel
- Processed accounts receivable and accounts payable for seven departments
- Aggregated and analyzed historical data related to administrative costs to prepare annual budgets for corporate-level management
- Recruited, hired, trained, and supervised administrative office staff
- Reviewed resumes to identify eligible applicants and coordinated interviews
- Completed data entry, tracked resumes, and maintained the applicant tracking system
- Coordinated office inventory by restocking supplies and placing purchase orders
- Handled documentation of human resources processes by completing forms, reports, logs, and records quickly and accurately
- Proactively gathered all materials necessary for meetings
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files
- Monitored and tracked all employees' leave time
- Managed and monitored all worker's compensation claims by communicating frequently with the claims adjuster, insurer, and injured worker
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy, and proper coding
- Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes
Concierge
Emeritus at Emerald Hills
03.2011 - 07.2011
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors, and the public
- Kept reception area clean and neat to give visitors a positive impression of the company
- Provided clerical support to company employees, including copying, faxing and file management
- Answered inquiries, addressed and resolved issues, or reported them to management to ensure client satisfaction
Nanny
Salcedo Family
09.2009 - 03.2011
- Organized activities that enhanced children's physical, emotional, and social well-being
- Assisted with light housekeeping duties as well as running errands
- Supported children in their daily activities, including playing, meals and snacks, hygiene, and socialization
Dining Room Supervisor
Eskaton Village
06.2007 - 09.2009
- Maintained clean dining room, lobby, and service areas at all times
- Motivated and disciplined employees according to established requirements
- Followed checklists for shift start and end to help with smooth transitions
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Supervised, trained and developed team members in accordance with company policies and procedures
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Maintained an atmosphere of enthusiastic customer service
- Addressed guest concerns and resolved all issues to guests' satisfaction
Education
High School Diploma -
Bear River High School
Grass Valley, CASierra College
Rocklin, CASkills
- Multitasking strengths
- Attention to detail
- Documentation and reporting
- Resident satisfaction
- Operations management
- Business administration
- Innovation and creativity
- Title 22 compliance and regulations
- Senior living management
- Vendor relations
- Team leadership, training, and development
- Human resources management
- Relationship building
- Budgeting and financial management
- Accounts payable / Accounts receivable
- Payroll
- Office administration
- Staff management
- Written and verbal communication
- Organization skills
- MS Office proficiency
- Expense reporting
Certification
RCFE Administrator Certificate #6066112740
CPR/AED/First-Aid Certified
Timeline
Executive Director
Sierra Ridge Memory Care
08.2023 - 12.2024
Associate Executive Director
Sierra Ridge Memory Care
12.2020 - 08.2023
Business Office Manager/Human Resources
Sierra Ridge Memory Care
07.2011 - 12.2020
Concierge
Emeritus at Emerald Hills
03.2011 - 07.2011
Nanny
Salcedo Family
09.2009 - 03.2011
Dining Room Supervisor
Eskaton Village
06.2007 - 09.2009
RCFE Administrator Certificate #6066112740
CPR/AED/First-Aid Certified
High School Diploma -
Bear River High School
Sierra College
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