Jennifer Florence
Newark
Summary
I specialize in PEOPLE!
Expert in surpassing budget and maintaining a clean P&L.
Overview
26
26
years of professional experience
Work History
Hotel General Manager
Chase Suite Hotel
Newark, CA
06.2024 - Current
- 146 room all suite hotel. Increased room revenue by 27% YOY. Staff Management of Front Desk, Housekeeping, Maintenance. Resolving guest issues. Analyzing Star Report, Medallia, P&L, Scheduling. Forecasting, Ordering, invoicing, payroll. Weekly audits, financial and employee related. Food and Beverage. Identifying needs of staff and acting quickly to resolve any issues that may arise.
Sr. Hotel Manager
MGM Luxor Hotel & Casino
Las Vegas
07.2020 - 06.2024
- Responsible for 4000 rooms, 60 Front desk agents, Housekeeping and Bellman. Union workforce. Guest relations, group reservations and VIP. Hourly, daily and weekly reports. Financial and labor forecasting. Opera proficient.
General Manager
Towneplace Suites
Flowood, MS
07.2018 - 03.2020
- Opened the hotel from the ground up. Hired and trained all new employees. Fosse, Marsha, GXP. Quore, Star Report. P&L, Scheduling. Forecasting, invoicing, payroll.
Hotel General Manager Onsite
Extended Studio Hotel
Jackson, MS
07.2014 - 07.2018
- All aspects of Property/Hotel management. Responsible for Sales and Marketing for long-term guests. Dealing with guest issues and complaints, taking payments, dealing with maintenance, night audit, handling of all after-hours emergencies, invoices and evictions. Front and back-office Management. Proficient in Hotel Effectiveness, Synxis, Reveal and Medallia, M3 accounting software. Weekly audits, financial and employee related. Identifying needs of staff and acting quickly to resolve any issues that may arise. Daily confirmation of employee clock in/out. Daily staff meetings. Payroll, all new hire orientations, exit interviews.
Managing Partner
Conquest Technical Staffing
Corona, CA
06.2011 - 06.2014
- All aspects of Business ownership. Accounting/Payroll, Sales, Marketing. Dealt with all vendors as well as correspondence with Factoring Company. Full cycle Recruitment, background checks. Applicant tracking, new hire orientations, exit interviews. Identifying new opportunities for applicants, as well as improving candidate skills in preparation for interviews, improving the overall experience for candidates and employers. I9, W-2, daily, weekly and monthly reports. Responsible for creating, scheduling, and participation of off-site recruiting, resulting in a strong talent pipeline. Oversee all disciplinary actions as well as maintaining accurate and appropriate records for employees.
Owner/Proprietor
Curves Franchise
Sunnyvale, CA
05.2005 - 05.2011
- All aspects of Business ownership. Overseeing daily functions of my store. Hiring/discharging employees, admin, payroll, Marketing. Customer Service, training, Motivational upselling.
Onsite HR Coordinator
Sun Microsystems
Sunnyvale, CA
11.2003 - 04.2005
- Onsite coordinator responsible for order and placement of daily temporary employees contracted through West Campus. All aspects of employee training, reviews, temp to hire, weekly reports and budget analysis. All new hire orientations, filling daily requisitions for onsite needs. Aggressive applicant screening as well as assisting companies with HR related functions.
Recruiter/Branch Manager
Spectrum Personnel
Milpitas, CA
04.2000 - 11.2003
- Full cycle Recruitment, background checks. Applicant tracking, new hire orientations, exit interviews. Identifying new opportunities for applicants, as well as improving candidate skills in preparation for interviews, improving the overall experience for candidates and employers. I9, W-2, daily, weekly and monthly reports. Responsible for creating, scheduling, and participation of off-site recruiting, resulting in a strong talent pipeline. Oversee all disciplinary actions as well as maintaining accurate and appropriate records for employees.
Skills
- Hospitality management
- Guest retention
- Revenue generation
- Employee development
Timeline
Hotel General Manager
Chase Suite Hotel
06.2024 - Current
Sr. Hotel Manager
MGM Luxor Hotel & Casino
07.2020 - 06.2024
General Manager
Towneplace Suites
07.2018 - 03.2020
Hotel General Manager Onsite
Extended Studio Hotel
07.2014 - 07.2018
Managing Partner
Conquest Technical Staffing
06.2011 - 06.2014
Owner/Proprietor
Curves Franchise
05.2005 - 05.2011
Onsite HR Coordinator
Sun Microsystems
11.2003 - 04.2005
Recruiter/Branch Manager
Spectrum Personnel
04.2000 - 11.2003