Jennifer Fleury
Welland,Ontario
Summary
Motivated, passionate leader with over 20 years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Assistant Team Leader
Dollarama Store
11.2022 - Current
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised co-workers.
- Distributed stock when comes in on skids
- opening and closing procedures
Pharmacy Assistant
Boggio Pharmacy
03.2021 - 07.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Completed and filed documentation for insurance, store and liability purposes.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Distributed medicine and supplements from stock containers to correct packages.
Barista
Cafe Mochaccino
03.2018 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
Assistant Store Manager
Showcase
08.2008 - 11.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Walking On A Cloud
11.1998 - 04.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Blockbuster Video
07.1993 - 03.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Pharmacy Technician
Niagara College
Welland, ON10.2020
Medical Laboratory Assistant
Southwestern Medix
London, ON06.1998
High School Diploma -
Welland Centennial Secondary School
Welland, ON06.1990
Skills
- Cash Register Operations
- Sales Expertise
- Service Quality
- Customer Experience
- Overseeing Daily Activities
- Team Discipline
- Inventory preparation
Timeline
Assistant Team Leader
Dollarama Store
11.2022 - Current
Pharmacy Assistant
Boggio Pharmacy
03.2021 - 07.2022
Barista
Cafe Mochaccino
03.2018 - 07.2020
Assistant Store Manager
Showcase
08.2008 - 11.2017
Assistant Store Manager
Walking On A Cloud
11.1998 - 04.2005
Customer Service Representative
Blockbuster Video
07.1993 - 03.1997
Pharmacy Technician
Niagara College
Medical Laboratory Assistant
Southwestern Medix
High School Diploma -
Welland Centennial Secondary School
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