Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Fleming

Port Sydney,ON

Summary

Dedicated and results-driven customer service professional with over 20 years of experience in providing exceptional support to diverse clientele. Skilled in delivering high-quality service through effective communication, problem-solving, and relationship-building abilities. Proficient in handling customer inquiries, resolving issues promptly and courteously, and exceeding customer satisfaction goals. Proven track record of maintaining positive customer relationships and contributing to overall team success. Adaptable and resourceful team player committed to delivering outstanding service in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ICPO, SPO, FOS-06

Correctional Service Of Canada
Gravenhurst, ON
07.2017 - Current
  • Certified ICPO facilitator - Indigenous Correctional Program Officer - Member of Case Management Teams, assess and analyze data related to Indigenous offenders, evaluate their needs for correctional programs, determine criminogenic risk factors, and identify suitable programs to aid in their reintegration positively. Conduct interviews with offenders to gather pertinent information, and ascertain their ongoing program needs. Additionally, motivated and encouraged their participation to facilitate behavioral and attitudinal changes aligned with their correctional plans. Provide both individual and group interventions in institutional and community settings. Furthermore, liaise with various professionals, including Parole Officers, Psychologists, Correctional Officers, Elders, teachers, and Managers, to exchange information on Indigenous offenders participating in programs
  • SPO - Correctional Social Programs Officer - Planning, facilitating, and coordinating unstructured social programs, activities, and events to address offenders' reintegration needs and optimize their time usage. Monitoring and evaluating offender progress in social programs, resolving issues, and communicating results to case management teams are key responsibilities. Serving as a liaison to the Inmate Committee involves overseeing its internal election process, organizing meetings, managing financial aspects of social and cultural activities, and making proposals to Institutional Head. Entails assisting with program delivery and leisure activities for offenders in Restricted Movement, conducting security checks in designated program areas, and facilitating offenders' participation in local, provincial, or federal elections. Furthermore, responsibilities extend to recruiting and integrating CSC volunteers, ensuring completion of the National Volunteer Orientation, supervising volunteer-led activities, managing volunteer information
  • Food Service FOS-06 - Cook - offender supervisor - CHEF - Supervision and training of offenders in areas of Food Services to improve their employability skills and behaviours.
  • Peace Officer Designations in all positions

Chef Owner/ Head Chef/ Executive Sous Chef

Various Employers In Muskoka Region
Grey, Bruce And Muskoka Regions, ON
10.2012 - 07.2017
  • Provided consultation services for new and existing local food service operations in Muskoka region
  • Mentored junior chefs in culinary techniques, fostering collaborative and learning-focused work environment.
  • Collaborated effectively with front-of-house team for seamless dining experience, customer service excellence and positive customer feedback.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Implemented efficient production methods to improve service
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Introduced unique fusion cuisine concepts that garnered widespread praise from both customers and food critics alike.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Collaborated with staff members to create meals for large banquets.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Education

Culinary Arts

Georgian College
Owen Sound, Canada

Skills

  • Strong interpersonal and call management skills
  • Extensive sales knowledge
  • Retail, product and technical trainer
  • Facilitating/training skill set large and small groups
  • Key holder experience
  • Money handling
  • Scheduling
  • MS Office proficiency
  • Team Management
  • Effective conflict and crisis management
  • Inventory Control
  • Cultural Awareness
  • Supervision and leadership
  • Problem-Solving
  • Time Management
  • Customer Relations
  • Customer Service
  • Dependable and Responsible

Certification

FEDERAL GOVERNMENT COURSES ➢ Reliability Status Security Clearance (includes CPIC) ➢ Values and Ethics Foundations for Employees ➢ Certification in all Indigenous Multi-Target correctional program streams ➢ Certification as a Trusted Source (assisting offenders in obtaining their status card) ➢ CASA – Computerized Assessment of Substance Abuse for Men and Women (WCASA) ➢ “What if...then what?” Values and Ethics ➢ Communication: Conflict Theory and Personal Safety ➢ Diversity and Cultural Competency Training ➢ Worker Health and Safety Awareness ➢ Crisis Prevention and Intervention (CPI) ➢ Initial Training: Suicide and Self-Injury Prevention ➢ Introduction to the Engagement and Intervention Model ➢ Management Training Programs ➢ Managing Offenders in the Workplace ➢ Infectious Disease Prevention ➢ Creating a Respectful Workplace ➢ Workplace Accommodation for Federal Public Service Employees (C345) ➢ Workplace Violence in the Canadian Federal Jurisdiction: Recognize the risk and take action (Z064) ➢ OMS training – Offender Management system ➢ Employee Assistance Program (EAP) & Critical Incident Stress Management (CISM)


RED SEAL CERTIFIED FOR COOK 415A (CHEF)

➢ Safe Food Handling Certification

➢ Smart Serve Certification

➢ WHMIS


RED SEAL CERTIFIED FOR HAIRSTYIST

➢ Trained hairstylists in product knowledge and technical services in US & Canada GED

➢ Georgian College, ON



Timeline

ICPO, SPO, FOS-06

Correctional Service Of Canada
07.2017 - Current

Chef Owner/ Head Chef/ Executive Sous Chef

Various Employers In Muskoka Region
10.2012 - 07.2017

Culinary Arts

Georgian College

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Jennifer Fleming