Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Working Genius
Generic

Jennifer Ferreira

Bolton,ON

Summary

Accomplished Senior IT Asset Management Specialist from Husky Injection Molding Systems Ltd, adept in process improvement and expert problem-solving. Achieved a $1M reduction in yearly wireless spend within first two years, showcasing tenacity and analytical thinking. Excelled in vendor negotiations and compliance gap identification, ensuring optimal financial and operational efficiency.

Overview

18
18
years of professional experience
3
3
Certificate

Work History

Senior, IT Asset Management Specialist

Husky Injection Molding Systems Ltd
05.2011 - Current
  • Manage budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results by negotiating favorable contracts with vendors, securing high-quality products at competitive prices.
  • Responsible for management of technology assets, focusing on optimizing value and cost of technology assets throughout their life.
  • Process owner, policies and procedures representing asset intake, storage and disposals
  • Order, provision and deploy cellular devices to all North American team members and manage all wireless spend/contracts globally
  • Negotiate cost of net new purchases and renewals to remain under budget
  • Process all hardware maintenance, subscription, support renewals and returns
  • Maintain license compliance - identify compliance gaps, analyze options, propose and coordinate resolution
  • Detailed contract review with Legal team to mitigate risks and align on Terms and Conditions, Statement of Work and Master Service Agreements
  • Purchases Requisition and Capital request processing
  • Extensive knowledge of financial practices, invoice approvals and processing
  • Manage projects from conception to production
  • Purchase order to invoice auditing
  • Manage printer contract for 4 North American locations
  • Work with procurement and finance teams to ensure that purchase orders and corresponding invoices are coded and captured in correct GLs and capital balance
    sheets
  • Maintain Share Point space to organize and share documents, (POs, invoices, renewals,project status) within finance and IT teams.
  • Communicate with global IT operations to prepare for upcoming maintenance renewals, license purchases, and projects
  • Built and managed relationships with key clients and partners to drive growth.

Bilingual Customer Service Team Leader

Data Business Forms
01.2006 - 05.2011
  • Trained and assisted up to 6 team members regularly.
  • Encouraged team members to successfully understand the needs of our customers and provide meaningful service.
  • Developed strong working relationships with team members to promote collaboration and enhance overall team performance.
  • Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
  • Participated in inventory management.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members
  • Conducted team member monthly/quarterly and yearly reviews.
  • English and French

Education

High School Diploma -

Plantagenet High School
Plantagenet, ON

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Analytical Thinking
  • Process Improvement
  • Dynamics AX
  • SAP Concur
  • BMC Service Desk
  • Microsoft Office Suite including Sharepoint and Intune
  • K2 Blackpearl

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • IT Asset Management, Pink Elephant - 2017
  • IT Infrastructure Library Foundations (ITIL), Pink Elephant - 2018
  • Computer Hardware Asset Management (CHAMP), Pink Elephant - 2019

Timeline

Senior, IT Asset Management Specialist

Husky Injection Molding Systems Ltd
05.2011 - Current

Bilingual Customer Service Team Leader

Data Business Forms
01.2006 - 05.2011

High School Diploma -

Plantagenet High School

Working Genius

Discernment

Tenacity

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Jennifer Ferreira