Jennifer Fadersaer
Los Angeles
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Chick-fil-a
Los Angeles
01.2021 - Current
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Set performance metrics and goals for customer service, customer retention, and P&L.
Student Assistant
Transportation Service Center
Los Angeles
10.2019 - 06.2020
- Worked with customers regarding different transportation inquiries at CSULA campus
- Assist staff members with various office tasks
- Customer service, including working as a cashier
Education
High school diploma -
Hollywood High School
Los Angeles, CA06.2018
Skills
- P&L Management
- Cost of Goods Sold (COGS) Control
- Staff Training & Development
- Team Leadership & Coaching
- Scheduling & Labor Optimization
- Customer Satisfaction & Quality Control
- Onboarding & Cross-Training
- Performance Metrics & Reporting
- Food Safety & Compliance
Volunteer Experience
- GBI House of Faith, Ministry Leader, El Monte, CA, 2016-01, Present, Plan and implement youth events, fundraisers, outreach, etc., Participate in church leader meetings and represent the youth/young adult ministry in organizational decisions, Lead and manage worship services
- Project Access, Events Volunteer, Riverside, CA, 2017-07, 2021-07, Help with set up/decorating for community wide events, Run game/food/outreach booths as needed, Ensure proper and efficient check-in for event attendees, Help manage and place volunteers in areas as needed
Timeline
Manager
Chick-fil-a
01.2021 - Current
Student Assistant
Transportation Service Center
10.2019 - 06.2020
High school diploma -
Hollywood High School
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