Jennifer Erfle
Summary
Dynamic professional with over 15 years of experience in program coordination, student management, and educational support. Expertise in developing, implementing, and evaluating programs that align with organizational goals and funder requirements. Recognized for exceptional leadership in guiding diverse teams, managing complex client needs, and fostering inclusive, collaborative environments. Proven track record in strategic planning, conflict resolution, and building community partnerships that enhance efficiency and strengthen outcomes.
Overview
21
21
years of professional experience
Work History
LINC Coordinator
Saamis Immigration Services Association
05.2024 - Current
- Manage student placement, class progression, and program evaluation in alignment with IRCC requirements.
- Provide academic and settlement counseling while supporting students with diverse and complex needs.
- Strengthen interdepartmental processes through creative tools, data tracking, and collaborative initiatives.
- Ensure accurate reporting and compliance with contract outcomes and eligibility criteria.
Settlement Worker / RAP Worker
Saamis Immigration Services Association
11.2020 - 05.2024
- Conducted needs assessments and developed individualized settlement plans for newcomer families.
- Coordinated referrals and connected clients with education, employment, and community resources.
- Managed crisis situations with empathy, applying de-escalation and intervention strategies.
- Facilitated workshops and group sessions to address settlement and integration needs.
Educational Assistant
Prairie Rose School Division
11.2004 - 03.2020
- Supported students with special education needs through IEPs, behavioral strategies, and adaptive learning.
- Collaborated with teachers, administrators, and external professionals to ensure student success.
- Built strong relationships with families to foster inclusive and supportive learning environments.
Youth Worker / Shelter Support Worker
Various Organizations
01.2012 - 01.2018
- Counseled and mentored youth in crisis, promoting resilience and re-engagement in education.
- Delivered group programs on conflict resolution, life skills, and community integration.
Skills
- Program Development & Evaluation
- Strategic Planning & Risk Assessment
- Staff Leadership, Training & Support
- Conflict Resolution & Crisis Intervention
- Case Management & Client Services Oversight
- Policy & Procedure Development
- Cross-Department & Community Collaboration
- Reporting & Data Management (ICARE, IRCC compliance)
Accomplishments
- Designed intake forms, manuals, and referral tools adopted across multiple departments, streamlining operations and improving efficiency.
- Introduced initiatives that reduced barriers, improved student engagement, and strengthened retention rates.
- Applied conflict resolution and crisis intervention strategies to successfully manage challenging client and student situations.
- Fostered cross-departmental communication and collaboration by generating creative, practical solutions.
Timeline
LINC Coordinator
Saamis Immigration Services Association
05.2024 - Current
Settlement Worker / RAP Worker
Saamis Immigration Services Association
11.2020 - 05.2024
Youth Worker / Shelter Support Worker
Various Organizations
01.2012 - 01.2018
Educational Assistant
Prairie Rose School Division
11.2004 - 03.2020