Jennifer Ekpenyong
London,ON
Summary
Service-oriented customer support specialist with expertise in technical troubleshooting and resolving client inquiries. Proven ability to effectively manage client interactions and ensure customer satisfaction. Skilled in utilizing software tools and systems to streamline support processes.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Lemfi
Toronto, Ontario
10.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Help Desk Support Specialist
Page Financials
Lagos
02.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Created detailed reports describing help desk activities.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
Education
GED -
Fanshawe College
London, ON11-2024
Skills
- Problem resolution aptitude
- Client rapport building
- Verbal and writing communication
- Support oversight
- Client service excellence
- Customer-facing communication
- Professionalism
- Multitasking
- Feedback collection
- Teamwork skills
Languages
English
Professional
Affiliations
Participating in yoga classes and cooking my favorite meals or experimenting with new dishes from YouTube.
References
References available upon request.
Timeline
Client Support Specialist
Lemfi
10.2023 - Current
Help Desk Support Specialist
Page Financials
02.2022 - 07.2023
GED -
Fanshawe College
Similar Profiles
ThankGod RichardThankGod Richard
Senior Android Developer (Remote) at LemFiSenior Android Developer (Remote) at LemFi
Thiik KuotThiik Kuot
Student Council Treasurer at John Paul II Secondary SchoolStudent Council Treasurer at John Paul II Secondary School
Shyam SalasShyam Salas
Developmental Support Worker at Participation House Support ServicesDevelopmental Support Worker at Participation House Support Services