Jennifer Edison
SAINTJOHN,NB
Summary
Dedicated professional with experience in customer-facing roles, ensuring efficient cash handling, inventory management, and customer service. Demonstrates strong communication and problem-solving skills to address diverse customer needs while enhancing satisfaction. Fosters positive team dynamics through effective collaboration and support.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Resident Attendant (PSW)
Independence Plus Inc
SAINTJOHN, NB
02.2011 - Current
- Organized and led resident participation in community events and activities to promote engagement.
- Supported residents with daily tasks and routines to enhance their quality of life.
- Prepared meals, housekeeping, dispensed medications.
- Coordinated communication with supervisors and management to ensure efficient operations.
- Filed reports and ordered medications and refills.
- Assisted clients with daily living activities and personal care tasks.
Technical Support Representative
IBM
SAINTJOHN, NB
10.2007 - 05.2008
- Diagnosed and resolved customer issues through phone and chat support.
- Provided technical assistance to clients using IBM software and hardware solutions.
- Conducted troubleshooting sessions to identify user needs and solutions effectively.
- Educated users on product features and best practices for optimal performance.
- Resolved escalated customer service issues in a timely manner.
- Escalated complex issues to senior technical staff for further investigation.
- Documented support interactions in IBM ticketing system for future reference.
Cashier
Julius Pizza
SAINTJOHN, NB
05.2006 - 02.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately.
- Managed cash register operations during busy shifts.
- Provided friendly customer service to enhance dining experience.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the cashier area.
- Assisted in training new cashiers on procedures and policies.
- Collaborated with kitchen staff to ensure order accuracy.
Education
PSW - Health Care
Vicker's Distance Education
02.2012 - 10.2013
Certificate - Executive Office Administration
Compu College
01.1997 - 12.1997
Skills
- Resident care
- Patient care
- Daily living assistance
- Activity coordination
- Mobility assistance
- Medication administration
- Medication oversight
- Vital signs monitoring
- Nutrition monitoring
- Hygiene support
- Toileting support
- Grooming assistance
- Bathing assistance
- Transfer assistance
- Fall prevention
- Infection control
- Compassionate caregiving
- Patient support
- Health documentation
- Care documentation
- Documentation proficiency
- Record management
- Confidentiality management
- Safety awareness
- Positioning management
- ADL support
- Meal planning
- Meal support
- Housekeeping
- Recreation planning
- Behavior tracking
- Emotional wellness support
- Social interaction
- Time management
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Conflict resolution
- De-escalation techniques
- CPR training
- Workflow optimization
- Medical equipment
- Transfers
- De-escalation techniques
- Conflict resolution
Timeline
PSW - Health Care
Vicker's Distance Education
02.2012 - 10.2013
Resident Attendant (PSW)
Independence Plus Inc
02.2011 - Current
Technical Support Representative
IBM
10.2007 - 05.2008
Cashier
Julius Pizza
05.2006 - 02.2007
Certificate - Executive Office Administration
Compu College
01.1997 - 12.1997