Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Jennifer Edades

Prince Albert,Saskatchewan

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Personal Banker

Bank of Montreal
09.2019 - Current
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Executed record filing system to improve document organization and management.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Support customer inquiries by providing customer account administration regarding billing, payments and other service requests.

Office Cashier

Zaps Tims / Chertodd Holdings
08.2015 - Current
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Handled various accounting transactions.

Supervisor

Party City
08.2018 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Financial Accounting And Payroll System - Accounting And Payroll

ERP COLLEGE
Calgary, AB
03.2021

Bachelor of Science - Business Management

Bachelor of Science in Commerce Major in Business Management
Pangasinan Philippines
10.2007

Skills

  • Customer Service
  • Financial Statements Preparation
  • Banking Policies and Procedures
  • Financial Product Knowledge
  • Attention to Detail
  • Account Maintenance
  • Accounting and Finance
  • Loan Application Expertise
  • Financial Services
  • Financial Advising

References

Tyler Kowalski, Branch Manager, Bank of Montreal, 306-209-6455 , Miriam Caguin PAPHR Safety Consultant, 306-930-9907, Jayde Gouldhawke Cash Supervisor , Tim Hortons, 306-981-4944

Languages

English
Full Professional

Timeline

Personal Banker

Bank of Montreal
09.2019 - Current

Supervisor

Party City
08.2018 - 11.2021

Office Cashier

Zaps Tims / Chertodd Holdings
08.2015 - Current

Financial Accounting And Payroll System - Accounting And Payroll

ERP COLLEGE

Bachelor of Science - Business Management

Bachelor of Science in Commerce Major in Business Management

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Jennifer Edades