Jennifer Dutong
Port Hawkesbury
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask. Committed to building and maintaining professional relationships that drive profitability and business results.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Suy Sing Commercial Corporation
12.2020 - 10.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
Food and Beverage Attendant
Grand Hyatt Manila
11.2018 - 12.2019
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Offered product samples, answered questions and helped customers find items.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Tourism And Travel Management
Access Computer College
ManilaSkills
- P>Team support
- P>Good communication skills
- P>Sales expertise
- P>Customer Relations
- P>Retail store support
- P>Excellent written and oral communication
- P>Administrative support
Languages
English
Professional Working
Timeline
Customer Service Specialist
Suy Sing Commercial Corporation
12.2020 - 10.2024
Food and Beverage Attendant
Grand Hyatt Manila
11.2018 - 12.2019
Bachelor of Science - Tourism And Travel Management
Access Computer College
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