Jennifer Duenas
Laguna Niguel
Summary
Experienced Patient Coordinator specializing in appointment management and operational efficiency. Facilitated team collaboration and trained new employees, enhancing service delivery and patient satisfaction. Managed patient inquiries and maintained organized records, driving improvements in care coordination and administrative support.
Overview
10
10
years of professional experience
Work History
Lead patient services specialist
Providence Health & Services
San Clemente
07.2023 - Current
- Streamlined patient registration and insurance verification to improve service access.
- Managed patient inquiries through phone and in-person interactions, ensuring effective communication.
- Educated patients on available services, procedures, and health resources.
- Created a welcoming environment to enhance overall visit experiences.
- Answered incoming calls promptly, addressing inquiries with clarity.
- Executed clerical tasks including filing, faxing, and document copying efficiently.
- Trained new front office staff to maintain consistent service delivery.
Medical Receptionist
Hoag Memorial Hospital Presbyterian
Newport Beach
07.2022 - 07.2023
- Coordinated patient check-ins and appointment scheduling to streamline office operations.
- Processed patient check-ins and co-payments, ensuring accurate financial transactions.
- Handled insurance verification and billing inquiries to support financial processes.
- Updated and maintained electronic health records for accurate patient information.
Front Office Receptionist
St. Joseph
Laguna Niguel
09.2016 - 07.2022
- Processed patient registrations and verified insurance information accurately.
- Collaborated with medical staff to coordinate patient flow and scheduling needs.
- Greeted and assisted visitors at St. Joseph's front desk efficiently.
- Maintained organized reception area, ensuring a welcoming environment for guests.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
Education
Pharmacy Technician License - Pharmacy Technician
Everest College
Santa Ana, CA05-2012
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06-2007
Skills
- Scheduling and management
- Insurance processing
- Patient care coordination
- Payment collection
- HIPAA compliance
- Administrative support
- Multitasking and problem-solving
- Team collaboration
- Front office precepting
- Epic proficiency
Timeline
Lead patient services specialist
Providence Health & Services
07.2023 - Current
Medical Receptionist
Hoag Memorial Hospital Presbyterian
07.2022 - 07.2023
Front Office Receptionist
St. Joseph
09.2016 - 07.2022
Pharmacy Technician License - Pharmacy Technician
Everest College
High School Diploma -
Aliso Niguel High School