Jennifer Driscoll
Lake Elsinore
Summary
Highly motivated, Positive, Fun, naturally Optimistic person with a 20+ year background in Hospitality, Customer Service, Sales, Bartending, Spa and Wedding Industry. Known for optimistic, positive attitude, strong problem-solving skills and a commitment to creating positive customer experiences, leveraging expertise to foster teamwork and operational efficiency. Very organized, detail-oriented, and high energy. I am disappointed in the current state of the Customer Service/Hospitality Industry and would love to bring my energy to a new Venue.
Overview
22
22
years of professional experience
Work History
Bartender
Rockefellas Bar & Event Bartender
Southern California
06.2025 - 04.2026
- Upsold shots and more expensive drinks to create higher sales
- Introduced Customers to each other to create an atmosphere they wanted to come back to
- Created a fun and engaging Atmosphere for Customers to keep them spending
- Always showed up with a Positive Attitude, Ready to work.
- Never participated in workplace Drama, Ever.
- De-escalated Customer Drama
- Used Social Media to Create engaging posts for upcoming events
- Made Reels after Events that captured the essence of the night
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Inspected bar area to ensure cleanliness and proper setup.
- Maintained cleanliness of guest service areas before, during and after service.
- Organized special events promoting them via Social Media and Word of Mouth.
- Supervised bartending staff to ensure efficient service and adherence to standards.
- Assisted in resolving customer complaints to maintain positive experiences.
- Collaborated with team members to ensure smooth bar operations during events.
- Followed health and safety protocols to maintain a safe drinking environment.
- Have knowledge of drink recipes and menu items to assist patrons effectively.
- Greeted customers and provided excellent customer service.
- Helped troubleshoot POS issues
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items
General Manager/Floral Designer
Sacred Romance Floral Design
Southern California
04.2014 - 01.2026
- Did over $500,000 in Sales alone per year. Managed $30,000 events monthly
- Designed unique floral arrangements for various occasions and events.
- Managed inventory of flowers, supplies, and equipment efficiently.
- Provided exceptional customer service to ensure satisfaction with purchases.
- Executed daily operations including order processing and delivery coordination.
- Trained new staff on floral design techniques and shop procedures.
- Developed strong vendor relationships for quality flower sourcing.
- Directed daily operations to ensure efficient workflow and service quality.
- Managed budget allocation for various departments to optimize resource use.
- Led team meetings to align staff on goals and operational strategies.
- Developed training programs to enhance employee skills and performance.
- Coordinated with vendors to maintain inventory levels and supply chain efficiency.
- Analyzed market trends to inform strategic planning and business development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Bartender
Rockefellas Bar
Corona
09.2012 - 04.2014
- Same as job duties under ROCKEFALLAS BAR above
Cocktail Server
Tao Group - Vegas
Las Vegas
02.2009 - 03.2012
- Provided exceptional customer service in fast-paced, high-energy environment.
- Delivered cocktails and beverages while maintaining cleanliness and organization of service area.
- Assisted patrons with menu selections and addressed inquiries about offerings.
- Managed cash and credit transactions accurately during busy shifts.
- Trained new staff on service protocols and company standards for guest interactions.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accurate cash handling practices while efficiently serving customers.
- Communicated with customers to take drink orders accurately.
- Checked identification prior to serving.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Greeted guests and provided menus.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Answered questions regarding drinks specials and menus items.
Customer Service Representative
Glen Ivy Hot Springs Spa
Corona
03.2004 - 10.2008
- Greeted clients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling using spa management software.
- Provided information on services and promotions to clients effectively.
- Highest Producer most Weeks
- Assisted in processing payments and managing cash transactions accurately.
- Coordinated with therapists to optimize service flow and client experience.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided clients with information on spa services, packages, and promotions.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Guided customers through facility tours explaining spa resources and amenities.
- Performed administrative duties such as filing paperwork and updating client databases.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Processed daily sales reports to track inventory levels of products and supplies.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Checked guests in quickly
- Input client information into booking system accurately and completely to chart sales metrics.
Education
High School Diploma -
Santiago High School
Corona, CA06.2005
Skills
- Works Quickly and Efficiently
- Top Tier Customer Service
- Works Well Under Pressure
- Able to Deescalate Situations
- Doesn't Miss a Beat
- Positive Attitude
- 20 Years Customer Service Experience
- Able to Multi-Task
- Works Well with Management
- Creates a Fun Atmosphere to Keep Customers Buying Drinks
Timeline
Bartender
Rockefellas Bar & Event Bartender
06.2025 - 04.2026
General Manager/Floral Designer
Sacred Romance Floral Design
04.2014 - 01.2026
Bartender
Rockefellas Bar
09.2012 - 04.2014
Cocktail Server
Tao Group - Vegas
02.2009 - 03.2012
Customer Service Representative
Glen Ivy Hot Springs Spa
03.2004 - 10.2008
High School Diploma -
Santiago High School