Jennifer Diego Herrera
OneMain Financial
San Diego
1
Language
8
years of professional experience
Dedicated dental assistant student with a strong work ethic and commitment to continuous learning and professional growth. Embraces constructive criticism as a valuable tool for enhancing skills and knowledge while actively engaging in all aspects of the dental office environment, from scheduling appointments to understanding treatment plans. Passionate about mastering the intricacies of the dental field with the goal of becoming a versatile team member capable of contributing effectively in various roles. Eager to apply this comprehensive understanding to provide exceptional patient care and support within the dental practice.
Work History
Loan Specialist/Account clerk
9 Months- Negotiate payment plans and collect outstanding debts while maintaining compliance with company policies and applicable regulations.
- Evaluate loan applications by calculating debt-to-income ratios and determining eligibility using company financial systems.
- Prepare accurate loan quotes and approvals through mathematical calculations and computerized quoting tools.
- Manage borrower records and documentation in electronic (ELF) and physical filing systems to ensure data accuracy and confidentiality.
- Process routine account transactions, including payments, deferrals, and authorization scripts; schedule and coordinate document signings.
- Provide high-quality customer service to diverse clients, resolve account issues, and explain loan terms clearly.
- Conduct outbound calls to collect payments and obtain application details while documenting borrower interactions and reasons for delinquency.
- Share call performance insights with coworkers to improve collection efficiency and team outcomes.
- Achieved top performer in the region by bringing in over $200,000 worth of new money revenue for the company while protecting the loans in case borrower passed away, lost income or totalled vehicle.
Sales Supervisor
7 Years 3 Months- Supervised sales floor and coached associates to deliver personalized customer service and meet technology needs.
- Consistently met or exceeded monthly sales quotas while maintaining high customer satisfaction.
- Calculated monthly payments and prorated fees; advised customers on options to lower bills and optimize plans.
- Collected payments, identified upsell opportunities for devices and services, and increased average transaction value.
- Provided weekly productivity reports and actionable feedback to team members to improve performance and quota attainment.
- Developed new approaches for handling billing inquiries, improving first-contact resolution and upsell conversations.
Education
Associate of Science - Dental Assitant
- general education
Did first two years of college
High School Diploma
Skills
Computer Literacy - Expert
Excellent multitasking capability
Appointment scheduling
Insurance verification
Patient scheduling
Front office management
Treatment room setup
Bilingual/Spanish/English - Expert
Communication - Expert
Administrative/Clerical - Expert
Dental terminology
Conscientious and Detail-oriented
Assertive
Languages
Spanish
Native or Bilingual
Timeline
Loan Specialist/Account clerk
OneMain Financial
11.2025 - CurrentRead More
Sales Supervisor
T-Mobile
08.2018 - 11.2025Read More
Herbert Hoover High School
High School Diploma
Read More
San Diego Mesa College
from general education
Read More
Concorde Career College
Associate of Science from Dental Assitant
Read More