Jennifer DeMerchant
Ayr,ON
Overview
21
21
years of professional experience
Work History
Land Analyst
Veracity Real Estate Solutions
Kitchener, ON
04.2020 - 06.2023
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Visited site locations to assess value of [Description].
- Documented condition and special features to provide accurate estimations.
- Researched land, property and market values to complete estimations.
- Improved property database with new maps, inventory data, feature descriptions and relevant exemptions.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
Executive Assistant to the Chief Executive Officer
Veracity Real Estate Soltutions
Kitchener
02.2017 - 06.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
Senior Executive Travel Agent
Blackberry
Waterloo, ON
01.2002 - 07.2015
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Associate of Arts - Travel And Tourism
Seneca College of Applied Arts And Technology
North York, ONSkills
- Documentation Requirements
- Mathematical Calculations
- Visual Inspections
- Photography Skills
- Collecting Documentation
- Property Documentation Analysis
- Records Maintenance
- Properties experience
Languages
English
Full Professional
German
Elementary
Timeline
Land Analyst
Veracity Real Estate Solutions
04.2020 - 06.2023
Executive Assistant to the Chief Executive Officer
Veracity Real Estate Soltutions
02.2017 - 06.2023
Senior Executive Travel Agent
Blackberry
01.2002 - 07.2015
Associate of Arts - Travel And Tourism
Seneca College of Applied Arts And Technology