Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Dejan

Sept-Iles,QC

Summary

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shift Supervisor

McDonald's Restaurant
10.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Assistant Restaurant Manager

Freemont Foods Corporation.
09.2011 - 08.2020
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

Food Service Handler

Kentucky Fried Chicken
04.2003 - 08.2007
  • Implemented proper food handling techniques to maintain safe cooking practices.
  • Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
  • Ensured high-quality food presentation with careful attention to detail and plating techniques.

Education

Bachelor of Science - Secondary Education

General Santos College
Philippines
03-2011

Skills

  • Inventory control and record keeping
  • Operations management
  • Inventory management
  • Training and mentoring
  • Customer-oriented
  • Staff scheduling

Languages

French
Limited Working
English
Professional Working

Certification

MAPAQ ~ Attestation en Hygiene et Salubrité Alimentaires - Certification

Timeline

Shift Supervisor

McDonald's Restaurant
10.2021 - Current

Assistant Restaurant Manager

Freemont Foods Corporation.
09.2011 - 08.2020

Food Service Handler

Kentucky Fried Chicken
04.2003 - 08.2007

Bachelor of Science - Secondary Education

General Santos College

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Jennifer Dejan