Jennifer Dejan
Sept-Iles,QC
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Supervisor
McDonald's Restaurant
10.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Assistant Restaurant Manager
Freemont Foods Corporation.
09.2011 - 08.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Food Service Handler
Kentucky Fried Chicken
04.2003 - 08.2007
- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers at counter to fulfill requests and answer questions.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
Education
Bachelor of Science - Secondary Education
General Santos College
Philippines03-2011
Skills
- Inventory control and record keeping
- Operations management
- Inventory management
- Training and mentoring
- Customer-oriented
- Staff scheduling
Languages
French
Limited Working
English
Professional Working
Certification
MAPAQ ~ Attestation en Hygiene et Salubrité Alimentaires - Certification
Timeline
Shift Supervisor
McDonald's Restaurant
10.2021 - Current
Assistant Restaurant Manager
Freemont Foods Corporation.
09.2011 - 08.2020
Food Service Handler
Kentucky Fried Chicken
04.2003 - 08.2007
Bachelor of Science - Secondary Education
General Santos College
Similar Profiles
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Luz Gonzales BernalLuz Gonzales Bernal
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Thomas DuffThomas Duff
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
kent obenzakent obenza
Heavy Equipment Operator and Cleaner at Equipment NordiqueHeavy Equipment Operator and Cleaner at Equipment Nordique