Jennifer Dehn
Edmonton,AB
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
6
6
years of professional experience
Work History
Group Benefit Claims Specialist
Johnson Insurance
07.2022 - Current
- Processed extended health and dental claims while handling clients on queue.
- Followed up with customers on unresolved issues and escalations
- Training new hires on west policies and how to handle inquiries for members through the group benefit systems
- Reviewed insurance and claims documents to verify required information and secure any missing information from clients
- Reviewed and audited claims for new hires
Key Holder
Sally Beauty Holdings Inc.
01.2018 - 10.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, , and supervising staff.
- Engaged with customers to build strong relationships and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Adminstrative Assistant
Massage Addict
04.2021 - 07.2022
- Handling insurance claims for clients
- Training new hires on insurance processes on Telus health , Bluecross , Green Shield systems etc and day to day clinic expectations
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
Bachelor of Commerce - Human Resource Management And Legal Studies
MacEwan University
Edmonton, AB06.2026
Advanced Diploma - Human Resource Management
MacEwan University
Edmonton, AB06.2022
Skills
- Documentation Review
- Claims
- Insurance practices and claims systems
- Training New Employees
Languages
English
Timeline
Group Benefit Claims Specialist
Johnson Insurance
07.2022 - Current
Adminstrative Assistant
Massage Addict
04.2021 - 07.2022
Key Holder
Sally Beauty Holdings Inc.
01.2018 - 10.2023
Bachelor of Commerce - Human Resource Management And Legal Studies
MacEwan University
Advanced Diploma - Human Resource Management
MacEwan University
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