Jennifer Daggs
Alameda
Summary
Self driven and goal focused enthusiast looking to obtain a long term career as a Parole Agent for CDCR. Willing to learn former correctional officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and incarcerated individuals.
Overview
10
10
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
11.2021 - 01.2026
- Monitored inmate activity to ensure compliance with facility regulations.
- Conducted regular inspections of facilities to maintain safety and security standards.
- Responded swiftly to incidents, de-escalating conflicts among inmates effectively.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using the strategic Offender management system (SOMS)
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Pest Control Specialist
Ecolab
02.2021 - 09.2021
- Adhered to safety procedures when applying pesticides to reduce exposure to people and food.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Met with customers at commercial establishments to check on pest and rodent situations.
Waitress
Gravity Bistro And Wine Bar
08.2017 - 09.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
BJ's Restaurant & Brewhouse
01.2016 - 07.2017
- Protect BJ's standards by adhering to sanitation, safety, and alcohol control policies.
- Resolved customer concerns with friendly and knowledgeable service.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
Associate of Arts - Criminal Justice
Heald College - Central Administrative Office
Hayward, CA03.2013
Skills
- Bi-lingual (Spanish & English)
- Reports and documentation
- Emergency response
- Cultural sensitivity
- Evidence preservation
- First aid training
- Restraint techniques
- knowledge of DDP classification program
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
11.2021 - 01.2026
Pest Control Specialist
Ecolab
02.2021 - 09.2021
Waitress
Gravity Bistro And Wine Bar
08.2017 - 09.2018
Waitress
BJ's Restaurant & Brewhouse
01.2016 - 07.2017
Associate of Arts - Criminal Justice
Heald College - Central Administrative Office
Education
other