Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Côté-Flegal

Kanata,ON

Summary

Dynamic Task Team Lead at Bass Pro Shops with a proven track record in driving sales and enhancing customer satisfaction. Skilled in visual merchandising and inventory management, I excel in coaching teams and resolving conflicts. My attention to detail ensures a safe and welcoming environment, fostering repeat business and loyalty.

Overview

30
30
years of professional experience

Work History

Task Team Lead

Bass Pro Shops
Ottawa, ON
05.2023 - Current
  • Leads a cross-functional team of 6 members to deliver complex daily retail operations, including merchandising, creating and execution of event planner for promotions, inventory control including signage execution and sales.
  • Executing visual merchandising plans, floor sets, plan-o-grams, problem-solving to suit our stores needs and/or creating our own plan-o-grams i.e.; Camo Cave.
  • Assisting with inventory management, pricing and replenishment to improve efficiency.
  • Creating Turbo Requests to ensure our store has enough product to have a successful sale and ensure our customers leave our store happy and want to return.
  • Ensure a safe, clean, and welcoming environment to enhance sales and customer satisfaction.

Full-time Sales Associate

Hudson Bay Company, The Bay, Hudson Bay Center
Ottawa, ON
10.2010 - 08.2015
  • Delivering service excellence, driving sales results, and providing trend/fashion knowledge to customers in the lingerie department.
  • Engaging customers using GREAT, model, maintaining department cleanliness, and promoting HBC credit/loyalty programs.
  • Train, motivate, and coach associates to deliver an exceptional “Signature Experience” to customers.
  • Maintain and execute visual displays and merchandising standards for lingerie department.
  • Support store management with tasks like opening/closing, monitoring

Project Manager/Interior Designer

Environment Canada
Gatineau, QC
10.2003 - 03.2008
  • Consultation & Analysis to determine user needs, preferences, and safety requirements.
  • Design & Development, to create, modify, and produce detailed, functional and aesthetic interior space plans, including 3-D models, sketches, and specifications.
  • Technical Drawing; develop layouts elevations, cross-sections, and detailed drawings for renovations or new construction.
  • Advise on selection of colours, finishes, furniture, lighting, and specialized materials.
  • Ensure designs meet building codes, health and safety regulations, and government accessibility standards.
  • Project Coordination: coordinate with contractors, project managers and engineers for site work and installation

Sales Associate

Hudson Bay Company, The Bay, Hudson Bay Center
Ottawa, ON
08.1996 - 09.2003
  • Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
  • Utilized POS systems to process transactions efficiently and maintain accurate records.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Interior Design

Algonquin College
Ottawa
05.2003

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety

Languages

English
Full Professional

Timeline

Task Team Lead

Bass Pro Shops
05.2023 - Current

Full-time Sales Associate

Hudson Bay Company, The Bay, Hudson Bay Center
10.2010 - 08.2015

Project Manager/Interior Designer

Environment Canada
10.2003 - 03.2008

Sales Associate

Hudson Bay Company, The Bay, Hudson Bay Center
08.1996 - 09.2003

Interior Design

Algonquin College
Jennifer Côté-Flegal