Jennifer Côté-Flegal
Kanata,ON
Summary
Dynamic Task Team Lead at Bass Pro Shops with a proven track record in driving sales and enhancing customer satisfaction. Skilled in visual merchandising and inventory management, I excel in coaching teams and resolving conflicts. My attention to detail ensures a safe and welcoming environment, fostering repeat business and loyalty.
Overview
30
30
years of professional experience
Work History
Task Team Lead
Bass Pro Shops
Ottawa, ON
05.2023 - Current
- Leads a cross-functional team of 6 members to deliver complex daily retail operations, including merchandising, creating and execution of event planner for promotions, inventory control including signage execution and sales.
- Executing visual merchandising plans, floor sets, plan-o-grams, problem-solving to suit our stores needs and/or creating our own plan-o-grams i.e.; Camo Cave.
- Assisting with inventory management, pricing and replenishment to improve efficiency.
- Creating Turbo Requests to ensure our store has enough product to have a successful sale and ensure our customers leave our store happy and want to return.
- Ensure a safe, clean, and welcoming environment to enhance sales and customer satisfaction.
Full-time Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
Ottawa, ON
10.2010 - 08.2015
- Delivering service excellence, driving sales results, and providing trend/fashion knowledge to customers in the lingerie department.
- Engaging customers using GREAT, model, maintaining department cleanliness, and promoting HBC credit/loyalty programs.
- Train, motivate, and coach associates to deliver an exceptional “Signature Experience” to customers.
- Maintain and execute visual displays and merchandising standards for lingerie department.
- Support store management with tasks like opening/closing, monitoring
Project Manager/Interior Designer
Environment Canada
Gatineau, QC
10.2003 - 03.2008
- Consultation & Analysis to determine user needs, preferences, and safety requirements.
- Design & Development, to create, modify, and produce detailed, functional and aesthetic interior space plans, including 3-D models, sketches, and specifications.
- Technical Drawing; develop layouts elevations, cross-sections, and detailed drawings for renovations or new construction.
- Advise on selection of colours, finishes, furniture, lighting, and specialized materials.
- Ensure designs meet building codes, health and safety regulations, and government accessibility standards.
- Project Coordination: coordinate with contractors, project managers and engineers for site work and installation
Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
Ottawa, ON
08.1996 - 09.2003
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Utilized POS systems to process transactions efficiently and maintain accurate records.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Interior Design
Algonquin College
Ottawa05.2003
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
Languages
English
Full Professional
Timeline
Task Team Lead
Bass Pro Shops
05.2023 - Current
Full-time Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
10.2010 - 08.2015
Project Manager/Interior Designer
Environment Canada
10.2003 - 03.2008
Sales Associate
Hudson Bay Company, The Bay, Hudson Bay Center
08.1996 - 09.2003
Interior Design
Algonquin College