Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Cruz

Canoga Park

Summary

Client-focused professional with over 6 years of experience building trusted relationships, assessing individual needs, and delivering personalized solutions in structured service environments. Skilled in proactive outreach, clear communication, documentation accuracy, and collaborative teamwork. Adept at educating clients, guiding them through processes, and leveraging digital tools to enhance the overall client experience while maintaining compliance and operational standards.

Overview

8
8
years of professional experience

Work History

Behavior Technician

Developmental Dynamo Inc
Northridge, CA
09.2021 - Current

Built strong, trust-based relationships with clients and families through consistent communication, proactive follow-up, and personalized support.

Assessed client needs and developed individualized service plans aligned with measurable goals.

Educated families on strategies and tools to support behavioral and developmental progress.

Maintained accurate and detailed documentation of client sessions and progress reports in compliance with organizational standards.

Collaborated with multidisciplinary team members to ensure coordinated service delivery and optimal outcomes.

Utilized digital documentation systems and data-tracking tools to monitor progress and ensure accuracy.

Behavior Technician

Behavioral Learning Network
Encino, CA
07.2018 - 09.2021

Delivered individualized support services while building strong rapport with clients and caregivers.

Identified client needs through observation and data analysis to recommend appropriate interventions.

Managed case documentation, ensuring accuracy, confidentiality, and compliance.

Communicated regularly with supervisors and team members to ensure service alignment and goal achievement.

Demonstrated adaptability while serving diverse clients across home and school-based environments

Education

Bachelor of Science - Sociology

California State University, Dominguez Hills
Carson, CA
06-2019

Associate of Arts - Sociology

Moorpark College
Moorpark, CA
06-2017

Skills

    Client Relationship Management

    Proactive Follow-Up & Engagement

    Documentation & Record-Keeping Accuracy

    Microsoft Office Suite

    Data Tracking & Reporting

    Bilingual Client Communication

Languages

Spanish
Full Professional

Timeline

Behavior Technician

Developmental Dynamo Inc
09.2021 - Current

Behavior Technician

Behavioral Learning Network
07.2018 - 09.2021

Bachelor of Science - Sociology

California State University, Dominguez Hills

Associate of Arts - Sociology

Moorpark College
Jennifer Cruz