Jennifer Crane
Terrace Bay,ON
Summary
Organized and dedicated Medical Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant/ECG Technician
Curans Heart Centre
05.2021 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Prepared and processed patient referrals and transfer requests.
- Demonstrated exceptional attention to detail while performing ECG tracings, leading to the identification of critical cardiac abnormalities and timely intervention.
- Performed Holter monitor applications for extended cardiac monitoring while ensuring patient understanding of device usage instructions.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Medical Office Assitant
Dr. Sanjoy Gupta
05.2017 - 04.2019
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Draped and prepared patients for intraocular injections.
- Preformed and recorded patients intraocular pressures before meeting with the doctor and ensure high pressures were addressed by the doctor.
Education
Medical Office Assistant Certificate
Confederation College of Applied Arts And Technology
Thunder Bay, ON12.2016
High School Diploma -
St. Mary Catholic Secondary School
Cobourg, ON06.1997
Skills
- Positive Attitude
- Computer Skills
- Attention to Detail
- Clinical Documentation
- Industry software applications
- Medical Office Software
- Flexible Schedule
- Multitasking and Organization
- Problem-Solving
- Patient Care
Timeline
Medical Office Assistant/ECG Technician
Curans Heart Centre
05.2021 - 06.2023
Medical Office Assitant
Dr. Sanjoy Gupta
05.2017 - 04.2019
Medical Office Assistant Certificate
Confederation College of Applied Arts And Technology
High School Diploma -
St. Mary Catholic Secondary School
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