Jennifer Cordeiro
Moreno Valley,CA
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Azul Vision
Redlands, CA
02.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Submitted/requested authorizations for upcoming patient appointments.
- Helped surgery coordinators for a short time emailing out surgery packets, or verifying insurance, brief experience in consulting with patients regarding lens upgrades, multi focal lenses etc, following cataract consult appointments.
- Checking in and checking out patients for appointments
Front Desk Receptionist
Lasik Vision Institute
Ontario, CA
03.2019 - 10.2019
- Checked in patients for appointments.
- Answered phones, scheduled lasik consultations for patients interested in having vision correction surgery.
- Faxed, copied, emailed medical records and filed charts back
- Did lasik consultations with patients that were going to be having lasik or PRK surgery done.
Education
Medical Front Office Administration - Front Office Administration
NorthWest College
Pomona, CA06-1998
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Efficient in work ethics
- Excellent in multi-tasking and working under pressure
Timeline
Patient Service Representative
Azul Vision
02.2021 - Current
Front Desk Receptionist
Lasik Vision Institute
03.2019 - 10.2019
Medical Front Office Administration - Front Office Administration
NorthWest College