Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Copeland

Embrun,Canada

Summary

Focused Administrative professional offering several years of superior performance in administrative roles. Committed to delivering high-quality office support and coordinating all internal and external operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Administrative Coordinator-HR

Stantec Consulting Ltd.
07.2014 - 02.2025
  • Provide administrative support to Corporate and Regional Human Resources teams
  • Maintain Stantec Policy handbooks with updates as needed; requires a monthly review, minimally, to synchronize content with company intranet
  • Maintain tracker of policy revisions for HR records
  • Prepare policy/practice changes in leadership approval format for P&C consultant
  • Assist with drafting internal HR communication for various HR teams, review and create supporting knowledge articles for HR collaboration site
  • Support the development of the Projects & Compliance collaboration site
  • Update Talent Services templates/documents as required
  • Validation of employment letters and data, as required by Projects &Compliance team; typically related to acquisition activity
  • Data testing, as required
  • This includes the Employee Survey testing for functionality, logic, grammar, and spelling
  • Additional survey support includes setting up user login access for HR & Leadership, testing user login access for appropriate mapping, delivery notifications for user access, assist with reporting delivery and assisting with user login access request
  • Prepare and format new and existing policies to be posted on our internal site
  • Submit and maintain company permits (overtime, summer hours, etc.)
  • Coordinate and arrange meetings and travel (booking meeting rooms, hotels, flights, catering, etc)
  • Order business cards, mobile devices, and corporate credit cards
  • Coordinated company awards program (Service Awards), ensured timely distribution and communicates with Payroll for stock purchases
  • Receive and process incoming invoices for the HR department
  • Set up and coordinate all internal training sessions for Unconscious Bias, this includes scheduling a facilitator, sending meeting invitations and details to attendees, coordinating travel (when applicable)
  • Ensure up to date government compliance posters are sent to all US based office
  • Update office addresses and contacts as needed, and conduct a yearly audit of offices to ensure all offices are captured and have received updated posters.

Administrative Assistant - Oil & Gas

Stantec Consulting Ltd.
10.2013 - 07.2014
  • Ensure appropriate preparations are made and paperwork is completed for all new hires
  • Locate and set up workstations for new hires
  • Prepare appropriate separation documentation
  • Maintain department's vacation schedule and sign in/out books
  • Coordinate moves for employees
  • Arrange meetings for staff as required including booking boardrooms, calendar management for meeting invites, arranging catering if needed
  • Enter timecards for staff who are away
  • Assist staff with questions regarding timecard entry
  • Coordinate with IT on various issues, upgrades, submit tickets on behalf of the department
  • Prepare and process equipment requests for hardware and software
  • Arrange travel for employees (flights, hotels, car rentals)
  • Order all department stationery and business cards

Administrative Assistant

Cintas Canada
03.2010 - 09.2013
  • Received award for Top Performing New Account Coordinator for Q3 FY13
  • Enter all new account agreements into system to be set up for service
  • Order new garments for new business customers and existing customers
  • Answer incoming calls from internal and external
  • Sort and distribute mail, incoming and outgoing
  • Accounts Payable-prepare all invoices for payment and enter in SAP
  • Request sketches and order logos for mats and emblems for accounts
  • Co-Chair on the Health and Safety Committee, keep minutes of all meetings
  • Data entry for existing accounts
  • Order office stationery
  • Key account renewals for existing customers
  • Schedule the installer for new and existing account installs
  • Filing of all paperwork related to customer agreements
  • Prepare weekly reports for sales team to track sales numbers
  • Miscellaneous tasks as assigned by the Branch Manager and other managers

Bilingual Receptionist/Administrative Support

Endress & Hauser Canada
10.2008 - 02.2010
  • Answer and direct incoming calls in a prompt and professional manner
  • Meet and greet all visitors to the company
  • Receive packages and letters daily, sign for deliveries when necessary
  • Prepare outgoing mail daily
  • Update telephone lists and sales territory list, ensure they are distributed
  • Maintain conference room schedules
  • Provide information and assistance to clients and visitors
  • Enter sales orders in SAP
  • Post invoices in SAP to be mailed out
  • Send order confirmations to customers once orders have been created and approved
  • Put together proposal binders for sales associates
  • Enter expenses for employees
  • Keep track of Kilometers used by each employee

Sales Coordinator

ADP Canada
Montreal, Canada
03.2006 - 09.2008
  • Answer internal and external calls for information
  • Enter sales orders with information given by internal representatives
  • Aid Sales Representatives with various requests
  • Received ACE award recognition for process improvement, teamwork and productivity
  • Redirect client requests to the appropriate department or person
  • Verify sales order returned from our clients, make sure all information is completed and submit the sales order to our finance department for approval
  • Help sales team with any questions regarding order creation or system information
  • Attend meetings on a weekly basis to update sales teams on procedure changes and answer any questions they may have regarding our new order processing system
  • Send out contracts to clients via email or fax
  • Prepare presentation packages for sales representatives when visiting clients or bankers

Education

Diploma - Office Systems Technology

College Mother House
Montreal, QC

High School Diploma -

John Rennie High School
Montreal, QC

Skills

  • Critical thinking skills
  • Positive attitude
  • Flexible attitude
  • Detail oriented
  • Organizational skills
  • Time management
  • Attention to detail
  • Ability to work against deadlines
  • Ability to work under pressure
  • Ability to work in a fast-paced environment
  • Calm demeanor
  • Multitasking abilities
  • Proactive
  • Enthusiastic team player
  • Microsoft Word
  • Excel
  • PowerPoint
  • Microsoft Outlook
  • SAP
  • Salesforce
  • Internet (Chrome, Firefox, Internet Explorer)
  • Oracle
  • Visio
  • Adobe Acrobat
  • Sharepoint
  • Teams
  • Zoom

Languages

English
Native/ Bilingual
French
Professional

Timeline

Administrative Coordinator-HR

Stantec Consulting Ltd.
07.2014 - 02.2025

Administrative Assistant - Oil & Gas

Stantec Consulting Ltd.
10.2013 - 07.2014

Administrative Assistant

Cintas Canada
03.2010 - 09.2013

Bilingual Receptionist/Administrative Support

Endress & Hauser Canada
10.2008 - 02.2010

Sales Coordinator

ADP Canada
03.2006 - 09.2008

Diploma - Office Systems Technology

College Mother House

High School Diploma -

John Rennie High School

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Jennifer Copeland