JENNIFER COOK
Appleton
Summary
Experienced RN, eager and passionate to shape competent and confident nursing assistants through education, mentorship, and real-world clinical insight resulting in the skills needed to succeed in diverse healthcare settings.
Overview
25
25
years of professional experience
Work History
Collection Specialist
J.J. Keller & Associates
01.2023 - Current
- Managed a portfolio of assigned accounts, monitoring payment status and following up to support timely debt resolution
- Contacted customers via phone or email to resolve past due balances
- Handled daily phone inquiries from customers regarding questions and requests
- Coordinated with co-worker to manage credit department inbox and respond to customer inquiries promptly
Owner / Back of House Manager
Home Run Pizza
01.2022 - 11.2022
- Managed employee payroll, scheduling, and daily operations to ensure smooth restaurant functioning
- Prepared and presented major food items, contributing to menu offerings and customer satisfaction
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Mentored new manager and supported back of house operations after stepping down as owner
Registered Nurse
ThedaCare
11.2016 - 11.2021
- Conducted comprehensive patient assessments each shift for 1-4 patients to identify health needs and inform care plans.
- Administered medications to patients according to prescribed schedules.
- Updated medical doctor on patient changes and concerns during each shift.
- Documented patient information in medical records, ensuring accurate reflection of assessments and care provided during shift.
- Supported patients with activities of daily living, including bathing, walking, repositioning, and eating, to promote comfort and independence.
Telemetry Technician
ThedaCare
04.2015 - 11.2016
- Monitored heart rhythms of in-house patients wearing heart monitors to ensure timely medical responses
- Measured heart rhythm printouts to calculate rates and rhythms for accurate patient assessments
- Informed nursing staff of patient condition changes to facilitate prompt care interventions
Certified Nursing Assistant
ThedaCare
07.2010 - 03.2015
- Measured and recorded vital signs, providing essential data for ongoing patient health assessments.
- Reported adverse patient conditions to registered nurse, ensuring timely intervention and care adjustments.
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
Accounting Assistant
Q Comp Technologies, Inc.
11.2000 - 06.2009
- Managed accounts payable and receivable processes to ensure accurate and timely financial transactions
- Answered general phone calls and directed inquiries to appropriate personnel for efficient communication
- Performed secretarial duties, creating letters and mass mailings to support operational needs
Education
Bachelor of Science - Nursing
Western Governors University
12-2019
Associate of Science - Nursing
Fox Valley Technical College
05-2016
Bachelor of Business - Double major in both accounting and real estate
University of Wisconsin – Milwaukee
05-1998
Skills
- Attention to detail
- Organizational skills
- Written communication
- Verbal communication
- Multi-tasking
- Quick learner
- Advanced professionalism
Timeline
Collection Specialist
J.J. Keller & Associates
01.2023 - Current
Owner / Back of House Manager
Home Run Pizza
01.2022 - 11.2022
Registered Nurse
ThedaCare
11.2016 - 11.2021
Telemetry Technician
ThedaCare
04.2015 - 11.2016
Certified Nursing Assistant
ThedaCare
07.2010 - 03.2015
Accounting Assistant
Q Comp Technologies, Inc.
11.2000 - 06.2009
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Fox Valley Technical College
Bachelor of Business - Double major in both accounting and real estate
University of Wisconsin – Milwaukee