Jennifer Colombo
Yuba City
Summary
Dynamic and results-driven professional eager to embrace new challenges and drive success. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills that foster collaboration and enhance team performance. Proven ability to thrive independently while rapidly acquiring new competencies. Committed to continuous improvement and delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
SUTTER HEALTH MEDICAL FOUNDATION
Yuba City, CA
04.2018 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
CHART COMPLETION REPRESENTATIVE
SUTTER HEALTH MEDICAL FOUNDATION
Yuba City, CA
09.2022 - 09.2025
- Handled phone communications, ensuring accurate message delivery and effective call routing to enhance team collaboration.
- Organized and updated records and personnel files, ensuring compliance with administrative standards.
- Ensured high-quality customer service by maintaining direct communication with clients and fostering collaboration among team members.
- Streamlined office operations through proficient use of email and Microsoft Office tools to enhance productivity.
- Utilized knowledge of electronic health records system applications to streamline patient information workflows.
- Handled sensitive information to ensure compliance with confidentiality standards.
- Conducted thorough reviews of files and records to provide accurate responses to information requests.
- Established and maintained effective partnerships with physicians and healthcare teams to support seamless operations and improve service delivery.
Education
Some College (No Degree) -
Yuba College
Marysville, CASkills
- Meticulous and efficient execution
- Prioritization skills
- Customer engagement
- Proficient in conveying ideas clearly
- Maintains calm in high-pressure environments
- Optimistic outlook
- Consistently reaching monthly goals
- Team management
- Team collaboration
- Organizational time strategies
- Work Prioritization
- Meticulous attention to detail
- Collaborative teamwork
- Document management
- Proficient in Microsoft Office
- Compassionate patient care
Timeline
CHART COMPLETION REPRESENTATIVE
SUTTER HEALTH MEDICAL FOUNDATION
09.2022 - 09.2025
Patient Service Representative
SUTTER HEALTH MEDICAL FOUNDATION
04.2018 - Current
Some College (No Degree) -
Yuba College
PAST PERFORMANCE REVIEWS
2022 Annual Performance Review
Review Period: January 1, 2022 to December 31, 2022
Jennifer has consistently demonstrated the qualities of a strong work ethic. She has minimal timecard errors and has been good with communicating any changes to her shifts. She is very organized and performed all her job duties as a PSR II well. Jennifer could be given general direction and typically find ways to excel at the instruction. She continued to be a great resource for her coworkers and assisted in training and reorienting new and existing employees. At times when the department was short staffed, Jennifer was willing to help. In the later part of 2022, an opportunity to transition into the Medical Records department became available and Jennifer expressed great interest. She adjusted her workflow at the front desk so she could begin training for the position. Jennifer went above and beyond to learn all she could about the role so that the transition would be as seamless as possible. She worked to develop process improvements to the Medical Records workflow and created a more efficient flow in the chart room.
I appreciate Jennifer’s organizational skills, attention to detail and overall willingness to assist with department needs as they arise. My goals for Jennifer in 2023 are to continue her personal and professional growth so she can excel in her new role. I believe by keeping open communication and a positive mindset with her supervisor and all staff that Jennifer will be outstanding in her new role.