Jennifer Collins
Adelanto
Summary
Dynamic and detail-oriented professional with extensive experience at Hilltop Tavern and Inn, excelling in customer service and housekeeping. Proven ability to enhance cleanliness standards and foster customer satisfaction. Skilled in time management and proficient in order verification, consistently exceeding expectations and contributing to a positive work environment.
Professional with comprehensive experience in maintaining high standards of cleanliness and organization in residential and commercial settings. Skilled in deep cleaning, laundry management, and inventory control. Strong collaborator with results-driven mindset, adaptable to changing needs. Known for reliability, efficiency, and keen eye for detail.
Diligent customer service with background in maintaining clean and orderly environments. Expertise in efficient cleaning techniques and knack for organizing spaces. Demonstrated reliability and strong attention to detail in all tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Maid/Housekeeping Room Attendant
Hilltop Tavern And Inn
11.2021 - 03.2022
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative/Assistant Event Coordinator
Hilltop Tavern And Inn
11.2021 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided timely feedback to supervisors regarding potential areas of improvement within the department''s operations.
- Coordinated closely with other departments to resolve complex customer issues promptly, enhancing cross-functional collaboration within the organization.
- Facilitated smooth transitions for customers during account updates or changes by providing clear instructions and guidance throughout the process.
- Exemplified the company''s commitment to delivering exceptional service by always going above and beyond to meet customers'' needs and exceed their expectations.
- Contributed to the development of training materials for new hires, ensuring a comprehensive understanding of company policies and procedures.
Wearhouse Worker
Staffmark
01.2019 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Tracked computer inventory accurately by frequently updating changes.
- Met promised delivery times using excellent sorting skills and storage attention to detail.
- Verified shipment by checking received items against invoices.
Casheir/Customer Service Representative
LA County Fair
09.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs. Gave information to customers about products and service.
- Restocked and organized merchandise in front lanes.
Bartender
San Bernardino County Fairgrounds
05.2014 - 05.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Refused service to customers in impaired condition.
- Tapped beer kegs and served draft beer. bottled alcoholic beverages, and frozen beverages.
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies.
Parts Sales Manager
AutoZone
04.2005 - 10.2008
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Food Service Worker
Windy's
02.2005 - 11.2006
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Caretaker
In Home Supportive Services
01.2002 - 08.2004
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Babysitter
George Burks
03.1997 - 10.2001
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
Babysitter
Kacy Flanders
01.1997 - 09.1998
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Teacher's Assistant
Hesperia Unified School District
06.1998 - 08.1998
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Education
High School Diploma -
Hesperia High School
Hesperia, CAAssociate of Arts - Business
Southern New Hampshire University
Southampton, PA08-2022
Skills
- Housekeeping
- Professional appearance
- Ironing proficiency
- Customer service
- Management
- Restocking
- Cashier
- Wearhouse worker
- Order verification
- Order packaging
- Loading & unloading truck
- Time Management
- RFID Scanner
Certification
I have my food handlers card.
Languages
English
Full Professional
Spanish
Timeline
Maid/Housekeeping Room Attendant
Hilltop Tavern And Inn
11.2021 - 03.2022
Customer Service Representative/Assistant Event Coordinator
Hilltop Tavern And Inn
11.2021 - 03.2022
Wearhouse Worker
Staffmark
01.2019 - 02.2022
Casheir/Customer Service Representative
LA County Fair
09.2016 - 10.2016
Bartender
San Bernardino County Fairgrounds
05.2014 - 05.2014
Parts Sales Manager
AutoZone
04.2005 - 10.2008
Food Service Worker
Windy's
02.2005 - 11.2006
Caretaker
In Home Supportive Services
01.2002 - 08.2004
Teacher's Assistant
Hesperia Unified School District
06.1998 - 08.1998
Babysitter
George Burks
03.1997 - 10.2001
Babysitter
Kacy Flanders
01.1997 - 09.1998
High School Diploma -
Hesperia High School
Associate of Arts - Business
Southern New Hampshire University
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