Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER CHUKWUDI

Burnaby,BC

Summary

Highly motivated and goal-driven CPA Student and Experienced Financial Professional skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software, with over 7 years of experience in taxes, insurance, mortgages, compliance, auditing, communication, estates, canadian investments, banking practices and providing financial services and impeccable customer service.

Overview

7
7
years of professional experience

Work History

Fraud Analyst

Royal Bank Of Canada, RBC
Winnipeg, MB
08.2022 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
  • Mastery of multiple systems, and ability to multitask, while resolving client concerns over multiple channels.
  • Performed client Account review to mitigate risks.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.

Client Relations Specialist

Skip the Dishes
Winnipeg, MB
10.2020 - 03.2021
  • Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed client financial adjustments as needed, mastered required systems to complete client and account changes.
  • Answered constant flow of customer chats with up to 4 chats in queue with typing speed of at 40 words per minute.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.

Compliance Analyst

IG Wealth Management
Winnipeg , MB
05.2017 - 03.2020
  • Conducted trade supervision and reporting on 100s of trades for both levels of compliance as outlined by governing investment bodies.
  • Completed Investment analysis on client accounts to identify risks, trends in investments and fund trading.
  • Fielding investment and Financial planning questions concerning areas of compliance. Providing advise on Canadian tax issues relating to investment accounts as applicable.
  • Creating and auditing daily and monthly trade reports to identify unusual transactions and trends
  • Liaising with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution as needed.
  • Developing and managing effective improvement and corrective action plans to respond to audit discoveries and compliance violations.
  • Preparing documentation and records for upcoming branch audits and inspections.
  • Assisting investigation and risk management teams with fraud investigations and risk identification.
  • Training and Supporting Financial Advisors and Branch managers on compliance-related issues.
  • Staying current with latest changes to applicable regulatory standards and company procedures.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Compared industry-specific securities against outside metrics and each other to develop recommendations.

Client Relations Specialist, Investments

IG Wealth Management
Winnipeg, MB
05.2016 - 05.2017
  • Receiving and responding to inbound phone and email contacts from Financial advisors, clients, security specialists and other institutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times with required 90% availability.
  • Maintained knowledge of account types and compliance requirements.
  • Mentor for new employees.
  • Mailbox administration, including management, responses and official letter writing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Education

Post-Degree Certificate - CPA Student

CPA
CPAWSB

Certification in Canadian Securities. - Investments And Securities

Canadian Securities Institute
Winnipeg, MB
02.2017

Bachelor of Arts - Economics

University of Manitoba
Manitoba
10.2014

Skills

  • Strong organization and Time Management
  • Stakeholder relationship Management
  • Risk Identification / Assessment and Data Trending
  • Proficient In Microsoft Office tools: MS Word, MS Excel, MS Outlook, MS PowerPoint, and capable of quickly mastering business related software & Adobe
  • CSC certified
  • Expert written and verbal communicator
  • Quick and efficient learner
  • Analytical And Critical Thinking
  • Accounting Systems and Software
  • Team Collaboration

Timeline

Fraud Analyst

Royal Bank Of Canada, RBC
08.2022 - Current

Client Relations Specialist

Skip the Dishes
10.2020 - 03.2021

Compliance Analyst

IG Wealth Management
05.2017 - 03.2020

Client Relations Specialist, Investments

IG Wealth Management
05.2016 - 05.2017

Post-Degree Certificate - CPA Student

CPA

Certification in Canadian Securities. - Investments And Securities

Canadian Securities Institute

Bachelor of Arts - Economics

University of Manitoba

Similar Profiles

CREATE PROFILE
JENNIFER CHUKWUDI