Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Jennifer Christopoulos

Jennifer Christopoulos

Project and Service Coordinator
Sainte-Thérèse,Canada

Summary

Results-driven professional with strong emotional intelligence and a passion for helping others, dedicated to making a meaningful impact and fostering positive relationships. Embracing a growth mindset and thriving in environments with clear objectives and structured workflows, while effectively managing concurrent responsibilities. Highly self-motivated and accountable, committed to maintaining high standards of quality in all endeavors. Possesses keen self-awareness of working styles, strengths, values, and weaknesses, utilizing time management, prioritization, and organizational strategies to enhance productivity.

Overview

17
17
years of professional experience

Work History

President, Board of Directors (Part-time)

SDC 170 Place Brosseau
01.2025 - Current
  • Prepare, organize, and lead general meetings of co-owners.
  • Ensuring compliance with the provisions of the declaration of co-ownership.
  • Financial and administrative reporting and communication
  • Coordinating and overseeing maintenance and preservation of the entire immovable.

Service Departement Coordinator (Multiples Roles)

Vimoval Inc.
05.2024 - 11.2025
  • Scheduling and Dispatching: Coordinating and dispatching the appropriate service technicians and subcontractors to job sites according to set schedules, work orders, and real-time needs.
  • Itineray planning
  • Intermediary between customers, field personnel, and management by quickly communicating information, updates, and instructions clearly and concisely.
  • Problem Solving issues or unexpected changes that arise
  • Record Keeping and administration: Maintaining accurate details in our CRM platform.
  • Customer Service: Managing customer expectations and requests, providing timely updates on service status, and ensuring a professional and empathetic tone to maintain high levels of customer satisfaction and understanding as needed.
  • Estimations: Developpe, submit and following up on technical notes on completed work orders and recommendations from the field team upon job completion to prepare and generate quotes for client approval.
  • Billing; Approving and pricing of final invoices or proposals
  • Managing purchase orders: supplies, parts and delivery times with suppliers and subcontractors, communicating updates to our clients and field technicians.
  • Contract renewals: Collaborating with internal teams to manage contract updates via our CRM platform.
  • Improving workflow efficiency: Developing procedures and structure where needed.
  • Relationship Management: Maintains strong, ongoing communication with field technicians, correcting them on client approach, responsibility and procedures.

Directrice Adjointe

iFLY MONTREAL
08.2023 - 04.2024
  • Implementing operational strategies to enhance guest experiences and optimize service delivery.
  • Coordinated cross-functional teams to execute marketing campaigns (brand visibility and engagement).
  • Mentored junior staff, fostering professional growth and ensuring adherence to organizational objectives.
  • Participating in regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Planning, coordinating and execution of special events - corporate, educational, community and family groups.
  • Membership sales and renewal processing - professional and recreational
  • Customer service and complaints manager
  • Service quality control and staff training
  • Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
  • Distribution of internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
  • Organized sales area and work station to showcase products and boost sales.
  • Sales and Upselling, application and mentoring front end staff.

Forecasting Manager (Temporary Contract)

Groupe Commensal
11.2022 - 10.2023
  • Inventory analysis and forecasting for sales and distribution
  • Managing proper order fulfillment accuracy with multiple warehouses.
  • Accounting - Billing and store credits
  • Customer Service and complaints management for all of Quebec.
  • Communication between internal departments and external partners to facilitate smooth execution of end-to-end supply chain activities.
  • Managed supplier relationships to ensure timely delivery of materials and compliance with quality standards.

CS Specialist and Team Ambassador

TD Canada Trust Inbound Call Center
01.2021 - 10.2022
  • Respond to high-volume inbound calls using standard scripts, procedures, and protocol.
  • Logging pertinent details in client files.
  • Communicate appropriate advise for resolution in a timely manner.
  • Inform customers about services and tools available.
  • Technical troubleshooting web and app.
  • Provided guidance, training, and support to lower-level staff.
  • Prepare standard reports to track volume stats, response time and quality of input to obtain regular objectives

Personal trainer

Gym Fitforme Laval
10.2017 - 12.2020
  • Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
  • Lead sales and upsell revenue on first contact which led me to a mentoring role proposal to enhance junior trainers' relationship development skill and teaching effective interaction and client engagement, also boosting overall revenue and commissions.
  • Participation in promotional events, campaigns and social media development.
  • Group training sessions - virtual and in person, fostering community engagement and motivation among participants.
  • Client fitness level assessment through comprehensive evaluations and progress tracking.
  • Nutritional guidance as part of holistic wellness plans for clients.
  • Maintained high standards of safety and cleanliness in training areas, minimizing risk of injury and promoting healthy workout environment.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Charismatic client motivation to stay on track with fitness goals with positive, empathetic and friendly approach during strength training, cardio vascular exercise, and stretching and outside of the gym.
  • Setting realistic objectives.
  • Front desk management
  • Collaboration with other fitness professionals to design effective cross-training programs.
  • Expanded knowledge of industry through training and information workshops.

Customer Service and E-Commerce management

Suzy Shier Inc.
03.2011 - 02.2017
  • E-commerce management
  • Website photography with live models
  • Customer support serving all oif Canada

Office Secretary (Entry-Level)

Globe Union Canada
11.2008 - 02.2011
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Resolved client inquiries professionally, enhancing customer satisfaction and service quality.
  • Inventory management of office supplies, ensuring availability while minimizing waste.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Assisting accounts receivables as needed

Education

Health And Fitness

Canfitpro Certification & CPR
Montreal, QC
01-2017

No Degree - Applied Psychology

Concordia University
Montreal
01-2012

High School Diploma -

Sir Wilfred Laurier
Laval, QC
01-2006

Skills

  • Relationship building
  • High quality customer care
  • Sales and negotiation
  • Planning and coordination
  • Coaching, mentoring and training
  • Problem solving

Languages

French
Native or Bilingual
English
Native or Bilingual

Interests

  • Travel
  • Participating in fundraising events
  • Cooking
  • Yoga
  • Gym
  • Hiking

Timeline

President, Board of Directors (Part-time)

SDC 170 Place Brosseau
01.2025 - Current

Service Departement Coordinator (Multiples Roles)

Vimoval Inc.
05.2024 - 11.2025

Directrice Adjointe

iFLY MONTREAL
08.2023 - 04.2024

Forecasting Manager (Temporary Contract)

Groupe Commensal
11.2022 - 10.2023

CS Specialist and Team Ambassador

TD Canada Trust Inbound Call Center
01.2021 - 10.2022

Personal trainer

Gym Fitforme Laval
10.2017 - 12.2020

Customer Service and E-Commerce management

Suzy Shier Inc.
03.2011 - 02.2017

Office Secretary (Entry-Level)

Globe Union Canada
11.2008 - 02.2011

Health And Fitness

Canfitpro Certification & CPR

No Degree - Applied Psychology

Concordia University

High School Diploma -

Sir Wilfred Laurier
Jennifer ChristopoulosProject and Service Coordinator