Jennifer Chatellier
RXMG
Irvine
2027
years of professional experience
Strategic and results-driven Director of Account Management with 7+ years of experience leading high-performing teams, scaling revenue, building operational infrastructure, and developing strategic partnerships within the digital performance marketing industry. Proven success leading organizational transformation, creating scalable systems, and partnering with executive leadership to drive business growth internally and externally. Experienced in developing teams, improving operational efficiency, building client relationships, and translating company objectives into actionable account management strategies
Work History
Leadership & Organizational Impact
- Led RXMG’s Account Management department across Email, SMS, and Site traffic channels, overseeing a team of 10 Account Managers and Onboarding Specialists, along with a four-person offshore support team.
- Led the successful integration of previously siloed channel-specific Account Management teams into one unified department, improving collaboration, operational efficiency, and overall client experience.
- Built RXMG’s Account Management Training Program from the ground up, creating a comprehensive four-week onboarding curriculum covering digital performance marketing fundamentals, campaign analytics, RXMG processes, time management, and account management best practices.
- Developed a structured career progression framework and employee development roadmap, providing team members with clear expectations, growth milestones, and advancement opportunities.
- Created a strong culture of accountability, collaboration, teamwork, and continuous improvement that became recognized internally as one of RXMG’s most cohesive and highest-performing departments.
- Maintained exceptionally low department turnover through strong mentorship, leadership development, regular 360 performance feedback, and investment in employee growth.
Revenue Growth & Business Impact
- Grew RXMG’s CPM business from approximately $7K–$10K in monthly revenue into a business representing approximately one-third to one-half of the Email department’s total revenue within two years through the development of scalable systems, workflows, and operational efficiencies.
- Led a multimillion-dollar portfolio consisting of dozens of affiliate network and direct advertiser relationships while consistently achieving quarterly revenue goals established by executive leadership.
- Built and expanded strategic relationships across affiliate networks and direct advertisers, identifying opportunities to increase revenue, improve account performance, and strengthen long-term partnerships built on trust and transparency.
- Developed scalable account management processes that supported significant business growth while maintaining strong client relationships, operational consistency, and manageable workloads.
- Partnered with internal teams to identify optimization opportunities, improve campaign performance, and maximize revenue potential.
Executive Leadership & Cross Dep. Collaboration
- Served as the operational leader for RXMG’s Account Management department, providing strategic direction, driving execution, and overseeing department performance across multiple traffic channels.
- Partnered closely with executive leadership, including VP and C-suite stakeholders, providing business updates, revenue insights, strategic recommendations, and organizational planning support.
- Collaborated with department leaders across the organization to understand broader company goals, challenges, and priorities, ensuring the Account Management team was aligned and positioned to provide support where needed to achieve business objectives.
- Acted as a cross-functional leader by identifying opportunities where Account Management resources, processes, and expertise could support company-wide initiatives.
Career Highlights
7 Years 7 Months- Earned three promotions in five years, advancing from Account Manager to Director of Account Management.
- Consistently achieved quarterly revenue goals and performance objectives established by executive leadership.
- Built and implemented RXMG’s first formal Account Management onboarding and training program.
- Created department-wide processes, documentation, and career development structures to support scalability.
- Successfully unified multiple Account Management roles into one cohesive department.
Assistant Community Manager
3 Years 2 Months- Consistently exceeded occupancy and profitability goals through effective leasing strategies, relationship management, and operational execution.
- Led daily property operations while supervising a team of four employees.
- Built strong customer relationships through proactive communication, issue resolution, and service excellence.
- Conducted competitive market research to improve marketing strategies and property performance.
- Maintained confidential resident documentation while ensuring compliance with company policies.
Education
Bachelor of Arts - English — Rhetoric & Composition
Skills
Account Management Leadership
Revenue Growth
Client Success
Business Development
Strategic Partnerships
Performance Marketing
KPI development
Data Analysis
Project Planning & Execution
Process Improvement
Operational Strategy
Long-term Strategy
Change management
Team mentorship
Data Visualization
Affiliate Program Management
Marketing Performance Metrics
Client Performance Insights
Account Performance Analysis
Operational Playbooks
Account Strategy Development
AWARDS & RECOGNITION
RXceptional Award — Multiple Recipient, Peer-nominated RXMG employee award recognizing outstanding leadership, job competency, collaboration, and commitment to supporting teammates and company success.
Timeline
Career Highlights
RXMG
01.2019 - CurrentRead More
Assistant Community Manager
Cirrus Asset Management, Inc.
06.2015 - 08.2018Read More
Leadership & Organizational Impact
RXMG
2019 - CurrentRead More
Revenue Growth & Business Impact
RXMG
2019 - CurrentRead More
Executive Leadership & Cross Dep. Collaboration
RXMG
2019 - CurrentRead More
University of Hawai‘i at Mānoa
Bachelor of Arts from English — Rhetoric & Composition
Read More