Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Chaney

Lake Forest

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Retail Merchandiser

Self Employeed
03.2022 - Current
  • Create online photo displays of merchandise
  • Process payments for purchased merchandise
  • Shipping merchandise
  • Email customers in response to orders being shipped

Senior Account Manager

LoanDepot
11.2019 - 03.2022
  • Processed Refinance Mortgage Loans
  • Cleared Underwriting conditions on files
  • Updated borrowers on loan status
  • HOA insurance policies
  • Verified credit histories, income to verify loan qualifications
  • Cleared any title defects on title reports
  • Scheduled loan closing with title and borrower

Retail Merchandiser

Self Employed
01.2016 - 11.2019
  • Create online photo displays of merchandise
  • Shipping merchandise
  • Email customers in response to orders being shipped
  • Manage billing invoices

Senior Loan Processor

First Direct Lending
05.2015 - 01.2016
  • Processed Refinance & Purchase Mortgage Loans
  • Updated borrowers on loan status
  • Cleared Underwriting conditions on files
  • Set up loan signing's

Junior Loan Processor

Discover Home Loans
09.2012 - 05.2015
  • Verified credit histories, income and employment backgrounds for each loan
  • Calculated Borrowers income to verify loan qualification
  • HOA insurance policies
  • DU Cert's

Senior Licensing Coordinator

Home Loan Center, Inc
02.2007 - 09.2012
  • Facilitated all new hire orientation
  • Maintained status reports to provide management with updated information
  • Scheduled all new hire education and examinations
  • Processed all new hire state applications
  • NMLS new hire account set up

Lead Disclosures Specialist

Home Loan Center, Inc
11.2005 - 02.2007
  • Sent initial Loan Disclosures to Borrowers
  • Processed Cancel/Decline files
  • Processed Refunds

Education

Real Estate

Santiago Canyon College
Orange, CA

Skills

  • MS Office proficiency
  • Excellent Communication skills
  • Customer service
  • Computer proficient
  • Complaint resolution
  • Multi-line phone talent
  • Data entry
  • Report preparation
  • Lending and Escrow expertise
  • Scheduling proficiency
  • Staff education and training

Timeline

Retail Merchandiser

Self Employeed
03.2022 - Current

Senior Account Manager

LoanDepot
11.2019 - 03.2022

Retail Merchandiser

Self Employed
01.2016 - 11.2019

Senior Loan Processor

First Direct Lending
05.2015 - 01.2016

Junior Loan Processor

Discover Home Loans
09.2012 - 05.2015

Senior Licensing Coordinator

Home Loan Center, Inc
02.2007 - 09.2012

Lead Disclosures Specialist

Home Loan Center, Inc
11.2005 - 02.2007

Real Estate

Santiago Canyon College

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Jennifer Chaney