Jennifer Castro
San Diego
Summary
Efficient and experienced professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Skilled at managing and analyzing large datasets to support decision-making. Strong work ethic drives consistent delivery of high-quality results in methodical and organized manner.
Overview
19
19
years of professional experience
Work History
Lead Product Specialist
PlantART
03.2023 - 04.2025
- Managing product data for e-commerce websites, catalog and apps.
- Provided leadership guidance and mentorship to junior members of the PDM team.
- Managed day-to-day operations of the PDM team, ensuring deadlines are met and tasks are completed on time.
- Resolved an average of 100+ JIRA tickets per month, including high-priority production issues.
- Spearheaded testing across multiple platforms to measure effectiveness of various changes or features.
- Resolved complex technical issues related to the maintenance of product database in a timely manner.
- Utilized strong organizational skills to manage multiple projects simultaneously with deadlines.
- Performed quality assurance checks on all uploaded product data entries to ensure accuracy and completeness of information.
- Trained new team members in company policies and established work processes.
Product Data Entry Specialist
PlanetART
08.2019 - 03.2023
- Utilized strong organizational skills to manage multiple projects simultaneously while meeting deadlines.
- Responded quickly to meet customer needs and resolve problems. Maintained detailed product descriptions, images and other relevant content for online stores.
- Collaborated closely with cross-functional teams to optimize customer experience through effective product data management.
- Maintained confidentiality when dealing with sensitive information and records.
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards.
- Prioritized competing tasks to meet high-volume core seasonal holidays across multiple brands.
- Trained new team members in company policies and established work processes.
Product Data Specialist
FTD.com
05.2016 - 08.2019
- Utilized strong organizational skills to manage multiple projects simultaneously while meeting deadlines.
- Responded quickly to meet customer needs and resolve problems. Maintained detailed product descriptions, images and other relevant content for online stores.
- Collaborated closely with cross-functional teams to optimize customer experience through effective product data management.
- Maintained confidentiality when dealing with sensitive information and records.
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards.
- Prioritized competing tasks to meet high-volume core seasonal holidays across multiple brands.
- Trained new team members in company policies and established work processes.
Product Data Coordinator
FTD.com
01.2014 - 05.2016
- Leveraged database management systems such as SQL & PLM (Centric Product Lifecycle Management) for efficient storage of large datasets.
- Support a multi-brand Merchandise Operations team in meeting departmental and company objectives.
- Build and managed product set ups for use on websites and apps ensuring accuracy and functionality.
- Monitor and action service tickets in JIRA
- Utilized advanced Excel functions.
- Managed the day-to-day operations of a team responsible for collecting, cleaning, organizing, storing, and analyzing large volumes of structured and unstructured data.
Customer Service Representative
Provide Commerce
12.2005 - 06.2014
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Displayed strong organizational ' skills while managing multiple projects simultaneously.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Skills
- Database management
- Stakeholder management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Computer proficiency
- Analytical thinking
- Multitasking
- Task prioritization
- Self motivation
Timeline
Lead Product Specialist
PlantART
03.2023 - 04.2025
Product Data Entry Specialist
PlanetART
08.2019 - 03.2023
Product Data Specialist
FTD.com
05.2016 - 08.2019
Product Data Coordinator
FTD.com
01.2014 - 05.2016
Customer Service Representative
Provide Commerce
12.2005 - 06.2014
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