Jennifer Castillo
Los Angeles
Summary
Patient Service Representative at United Medical Imaging Healthcare, Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Bilingual in Spanish and English, skilled in HIPAA compliance and appointment scheduling, fostering trust and efficiency in fast-paced environments. Always willing to learn new things and appreciate constructive criticism to improve my work. Always take pride in my work.
Overview
2027
2027
years of professional experience
Work History
Patient Service Representative
United Medical Imaging Heathcare INGLEWOOD
Los Angeles, CA
06.2025 - Current
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Provided comprehensive support to medical staff by coordinating patient flow and documentation.
- Enhanced patient experience through effective communication and problem-solving skills.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Key Holder
Claire's Boutique
Los Angeles, CA
2025 - Current
- Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.
- Provided exceptional customer service, enhancing shopper experience and fostering brand loyalty.
- Supported daily operations by processing transactions accurately and efficiently at point-of-sale systems.
- Maintained store visuals according to company standards, contributing to an inviting shopping environment.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Store Manager
Icing By Claire's
Los Angeles, CA
10.2022 - 2025
- Led daily store operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed promotional displays to enhance merchandise visibility and attract customers.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Ouchi Highschool
Los Angeles, CA07.2020
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Office administration
- Bilingual (Spanish and English)
- Phone etiquette
- Phone and email etiquette
- Customer service
- Patient advocate
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Patient Service Representative
United Medical Imaging Heathcare INGLEWOOD
06.2025 - Current
Store Manager
Icing By Claire's
10.2022 - 2025
Key Holder
Claire's Boutique
2025 - Current
High School Diploma -
Ouchi Highschool