JENNIFER CARTER
Kingston,Canada
Summary
Dynamic Human Resources professional with a proven track record at the City of Charlottetown, excelling in employee engagement and payroll administration. Spearheaded wellness initiatives, enhancing staff morale and productivity. Proficient in data management and effective communication, driving interdepartmental collaboration to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Human Resources Services Officer
City of Charlottetown
Charlottetown, Prince Edward Island
08.2024 - 04.2025
- Co-chaired Wellness and Engagement Committee to promote employee well-being.
- Coordinated interdepartmental communication to streamline project execution and service delivery.
- Organized annual Service Awards to recognize staff employment milestones.
- Executed staff BBQ for over 500 employees, including gifts and prizes.
- Managed benefit and pension applications, ensuring compliance with regulations.
- Maintained accurate records of union employee lists for six unions.
- Assisted HR Manager with various tasks to support departmental goals.
- Handled inquiries from employees regarding benefits, issues, and collective agreements.
- Prepared confidential reports while ensuring strict adherence to confidentiality protocols.
Human Resources Executive Assistant
City of Charlottetown
Charlottetown, Prince Edward Island
03.2023 - 08.2024
- Drafted reports and correspondence for Human Resources Manager and Standing Committee of Council.
- Coordinated all incoming and outgoing correspondence within Human Resources Department.
- Scanned incoming correspondence for information affecting the Manager’s calendar and departmental operations.
- Designed and maintained computerized databases to track grievances and HR processes.
- Performed administrative duties, including typing, data entry, meeting arrangements, and recording minutes.
- Maintained accurate records of employee evaluations and increment changes for staff.
- Created documentation for employee issues in collaboration with management, ensuring personnel files remained updated.
- Coordinated employee engagement activities, such as Annual Staff BBQ and Service Awards.
Senior Human Resources Manager
Vanco Farms
Mount Albion, PEI
09.2022 - 03.2023
- Oversaw HR operations for a staff body of 187 employees.
- Managed a team of 2 HR professionals to enhance departmental efficiency.
- Ensured confidentiality of all employee and owner information.
- Facilitated accurate clock-in processes for staff members.
- Established Health and Safety Committee compliant with safety laws and protocols.
- Executed bi-weekly payroll processing with precision.
- Administered enrolment in medical benefits and RRSP plans for employees.
- Prepared detailed documentation for successful work permit extensions.
People Manager
IWAVE INFORMATION SYSTEMS
Charlottetown
09.2020 - 09.2022
- Held exit interviews and documented information discussed with employees
- Created a return to work plan from Covid with the team and sourced all necessary items for staff to return to the office eg: sanitizing station, face masks, proper social distancing signage, floor plan protocol
- Reduced accidents in workplace by implementing safety policies and procedures
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Created the Health and Safety documents for the office Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Employee Engagement
- Formulated a corrective action plan through analysis of management feedback and consultation with employee(s)
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
- Advised leadership on HR-Related issues, including vacation and sick time, benefits, job services and employment discrepancies
- Launched wellness plans to reduce stress, boost morale and increase productivity
- Aided management with new SOC compliance and all security measures that must be taken within the office
- New Staff orientations and welcome packages
Executive Assistant
IWAVE INFORMATION SYSTEMS
Charlottetown
09.2018 - 01.2020
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated logistics for corporate events
- Greeted visitors promptly and directed to correct locations
- Solicited vendor quotes to determine optimal material purchase pricing
- Aided Senior Leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation
- Conferred with business leaders to evaluate needs and strategize
- Monitored office inventory to maintain adequate supply levels and order products
- Managed office budget to handle all needs, including inventory, postage and vendor services
- Spearheaded special projects through effective emergency resolutions
- Developed and administered department budgets
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Designed contracts, collected fees and booked venues for events
- Organized venues, budgets, guest lists, catering and event timelines
- Paid and settled vendors, venues, staff and contracted services
- Administered contracts to deliver outstanding vendor coordination services
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution
- Assessed event success and uncovered room for improvement through client feedback
- Attended and participated in industry events
- Prepared, monitored, and maintained event budgets
Marketing Manager
UNITED WAY OF PRINCE EDWARD ISLAND
Charlottetown
06.2014 - 08.2018
- Organize and execute and annual fall campaign kick off luncheon fundraiser consisting of 250+ attendees
- Occupational Health and Safety Officer
- Maintain a donor list and organize a fall fundraising mail out campaign
- First Aid and CPR
- Assist the Finance Manager in daily balance and locating any discrepancies
- Execution of all Tax Receipts
- Maintained immaculate filing system
- Organized monthly Board of Directors meetings
- Created monthly Board packages for each meeting
- Daily balancing of entries
- Recording of all accounts receivable and new money brought into the organization
- Bank deposits as necessary
Customer Service Agent
BANK OF MONTREAL
Charlottetown
10.2007 - 06.2010
- Successfully completed six week training program for Customer Service Representatives
- Completed computer based training for FSM 1 role
- Ability to identify client’s need and comfortable communicate with them about the options that are available to them
- Completion of daily transactions; withdrawals, deposits, payments, money orders and drafts, foreign exchange, ordering cheques and wire payments, balancing of cash daily
- Completion of nightly deposits in the mornings
- Comfortable in knowledge of BMO products and communicating them with our clients as well as our business clients
- Confidentiality
Customer Service Agent
Royal Bank of Canada
Waterloo
01.2007 - 05.2007
- Successfully completed six-week training program for Customer Service Representatives.
- Executed computer-based training for FSM 1 role.
- Identified client needs and communicated available options effectively.
- Processed daily transactions including withdrawals, deposits, payments, and foreign exchange.
- Conducted nightly deposits each morning to ensure accuracy.
- Demonstrated knowledge of BMO products while assisting clients and businesses.
- Maintained confidentiality in all client interactions.
Customer Service Agent
WESTJET
Charlottetown
05.2005 - 03.2006
- Bulmer Aircraft Services - Charlottetown
- Completed computer based training for FSM 1 role
- Ability to identify client’s need and comfortable communicate with them about the options that are available to them
- Completion of daily transactions; withdrawals, deposits, payments, money orders and drafts, foreign exchange, ordering cheques and wire payments, balancing of cash daily
- Comfortable in knowledge of BMO products and communicating them with our clients as well as our business clients
- Completed WestJet’s two week training program for employees in Toronto
- Provided exceptional customer service to all WestJet guests
- Responsible for checking in and greeting guests, addressing any and all inquiries that may arise
- Reservation bookings
- Cash and deposits
- Gate operations and flight closures
- Emergency contact for IROP
- Assisted in training new staff at home base
- Organization of aircraft loading and unloading of guests
- Obtained Aeronautical Radio Operator’s license
- Obtained Airport Restricted Area Restricted license for the Charlottetown Airport
Education
Bachelor of Business - Tourism and Hospitality
Charlottetown, PE
Charlottetown, PE05-2007
Events and Conventions Management
Charlottetown, PE
Charlottetown, PE05.2002
Skills
- Emergency response planning
- Microsoft Word proficiency
- Canada Life Portal and City Benefits expertise
- ADP and WorkForce Now familiarity
- Outlook proficiency
- Kofax experience
- Adobe Creative Suite skills
- MS Office Suite knowledge
- Presentation skills
- Accounts receivable management
- Customer service excellence strategies
- Leadership development initiatives
- Training and development programs design
- Active listening skills enhancement
- Emergency response planning
- Microsoft Word proficiency
- Canada Life Portal and City Benefits expertise
- ADP and WorkForce Now familiarity
- Outlook proficiency
- Kofax experience
- Adobe Creative Suite skills
- MS Office Suite knowledge
- Presentation skills
- Accounts receivable management
- Customer service excellence strategies
- Leadership development initiatives
- Training and development programs design
- Active listening skills enhancement
References
Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off401k matchTimeline
Human Resources Services Officer
City of Charlottetown
08.2024 - 04.2025
Human Resources Executive Assistant
City of Charlottetown
03.2023 - 08.2024
Senior Human Resources Manager
Vanco Farms
09.2022 - 03.2023
People Manager
IWAVE INFORMATION SYSTEMS
09.2020 - 09.2022
Executive Assistant
IWAVE INFORMATION SYSTEMS
09.2018 - 01.2020
Marketing Manager
UNITED WAY OF PRINCE EDWARD ISLAND
06.2014 - 08.2018
Customer Service Agent
BANK OF MONTREAL
10.2007 - 06.2010
Customer Service Agent
Royal Bank of Canada
01.2007 - 05.2007
Customer Service Agent
WESTJET
05.2005 - 03.2006
Bachelor of Business - Tourism and Hospitality
Charlottetown, PE
Events and Conventions Management
Charlottetown, PE
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