Jennifer Carfra
Fredericton,NB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
UPS
Fredericton, NB
11.1996 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered questions from customers regarding products and services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Responded effectively to sensitive inquiries or complaints.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Administrative Assistant
UPS
Fredericton, NB
11.1996 - Current
Education
Business Computer Applications
Compu College
Fredericton, NB05-1996
Skills
- Clerical Support
- Workflow Optimization
- Data Entry
- Office Administration
- Internal Communications
- Microsoft Outlook
- Time Management
- Multitasking and Prioritization
- Strong Problem Solver
References
References available upon request.
Timeline
Administrative Assistant
UPS
11.1996 - Current
Administrative Assistant
UPS
11.1996 - Current
Business Computer Applications
Compu College
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