Jennifer Canul

• Created a welcoming experience for guests as daily tasks are being completed.
• Implemented daily tasks assigned by the leader to help achieve goals that were aligned with business priorities, which included receiving products, restocking shelves, keeping the backroom organized, arranging merchandise, and putting up promotional signs.
• Assisted customers with product inquiries and provided personalized recommendations.
• Learned operational procedures such as organizing merchandise, managing stock levels, sales floor inventory, and product availability.
• Trained new staff on merchandise presentation and customer service techniques.
• Operated powered equipment to move merchandise.
• Knowledgeable about resources, products, and services available in the store or online.
• Supported other duties based on store needs.

Food and Beverage

• Responsible for identifying the presentation issues on the sales floor, which led to INF (item not found) metrics dropping.

Guest Service Assistant.

• Analyzed and resolved guest issues by identifying root causes and finding appropriate solutions that aligned with company policies.
• Monitored and assessed guest satisfaction through surveys, reviews, or direct feedback, striving to improve guest loyalty and retention.
• Collaborated with other departments to ensure a seamless and consistent guest experience across various touch points.

Guest Advocate.

• Educate guests about products or services, helping them make informed choices that meet their needs and preferences.
• Focus on building long-term relationships with guests by exceeding their expectations, which leads to repeated business and positive referrals.
• Assist guests with the check-out process, including settling bills, processing payments, and addressing any questions and concerns.

• Lace food servings on plates or trays according to orders or instructions.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients, and that guidelines, such as those for special diets, are followed.
• Wash dishes, glassware, pots, or pans, using dishwashers or by hand.
• Maintain kitchen work areas, equipment, or utensils in a clean and orderly condition.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Sort and remove trash, placing it in designated pickup areas.