Jennifer Calles
Sacramento
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Production Line Worker
Penumbra
07.2023 - Current
- Prepared raw materials for production line operations.
- Maintained accurate records of all tasks performed on the production line.
- Adjusted machine settings to optimize production efficiency.
- Identified defective products during quality assurance inspections.
- Collaborated with team members to meet daily production goals.
- Used hand tools, power tools and other equipment to assemble components.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
Data Processing Customer Service Representative
Conduent
07.2020 - 07.2023
- Updated existing records with new or revised information as needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
- Followed data program techniques and procedures to maintain data entry requirements.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Skills
- Attention to detail
- Communicating with clients
- Positive attitude
- Multitasking capacity
- Verifying data accuracy
- Call center operations
- Emotional intelligence
Timeline
Production Line Worker
Penumbra
07.2023 - Current
Data Processing Customer Service Representative
Conduent
07.2020 - 07.2023
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