Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Calara

San Diego

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sortation Associate

Amazon
11.2022 - Current
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.

Receptionist

HR Block
01.2024 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Tax Pro Assistant

HR Block
01.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Cashier Team Leader

GATE Petroleum Company
06.2019 - 11.2022
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Cleaned up gas and other spills in accordance with spill procedures.

Guest Service Agent

Great Wolf Lodge
01.2022 - 07.2022
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Recommended hotel services or amenities that guest may find useful.

Tax Pro Assistant

HR Block
01.2022 - 05.2022
  • Assisted senior tax professionals with research projects, leading to more informed decisionmaking.
  • Streamlined the tax filing process for clients with efficient organization and management of paperwork.
  • Utilized tax software to prepare returns and meet deadlines.
  • Calculated estimated tax payments for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Mount Carmel Highschool
San Diego
06.2017

Skills

  • Package handling
  • Sorting Accuracy
  • Warehouse Safety
  • Stock management
  • Shipping procedures
  • Problem-solving skills
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling appointments
  • Customer and client relations
  • File Management
  • Schedule Management
  • Cash Handling
  • Cash Register Operation

Certification

  • First Aid/CPR Certified

Timeline

Receptionist

HR Block
01.2024 - 04.2024

Tax Pro Assistant

HR Block
01.2023 - 04.2023

Sortation Associate

Amazon
11.2022 - Current

Guest Service Agent

Great Wolf Lodge
01.2022 - 07.2022

Tax Pro Assistant

HR Block
01.2022 - 05.2022

Cashier Team Leader

GATE Petroleum Company
06.2019 - 11.2022

High School Diploma -

Mount Carmel Highschool

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Jennifer Calara