Jennifer Cahill
Halifax,NS
Summary
Detail-oriented, customer-focused, and outgoing Gallery Assistant possessing both a Graphic Design degree and a Computer Illustration degree as well as a huge appreciation of artistic achievement. Excellent organizational and communications skills honed through 15 years of customer service positions who is intent on personalizing each interaction to build future loyalty. Passionately pursues ongoing learning about emerging art styles and highly enjoys researching previous influential artists whose work informs what we see in the world today.
Overview
16
16
years of professional experience
Work History
Freelance Illustrator/Graphic Artist
Self
12.2022 - Current
- Welcomed new and existing clients in a friendly manner and worked closely with them during the entire design process.
- Used Adobe Illustrator, InDesign, Photoshop, and Procreate to create images and social media branding for multiple projects.
- Diligently developed and adhered to a production schedule to deliver printed and digital products to a customer on time.
- Continuously researched design, art, and illustration trends to improve my skills and craft compelling pieces that would engage and effectively communicate the desired message.
- Applied color theory and design techniques in drawings and illustrations to add excitement, focus, and depth.
Manufacturing Assembler
Geospectrum Technologies
05.2022 - 12.2022
- Demonstrated flexibility in adapting to different roles within the manufacturing process as needed based on workload fluctuations or skill requirements.
- Assisted in training new employees on proper assembly techniques and quality control procedures.
- Streamlined workflow through effective communication with colleagues, supervisors, and engineers.
- Actively participated in team meetings for problem-solving discussions around product designs or manufacturing challenges.
- Carefully read and reviewed technical diagrams and adhered to all instructions.
- Demonstrated fine motor coordination, dexterity, the ability to lift loads of 20 pounds, and stand in various temperatures for 8.5 hours.
Graphics Co-Worker
IKEA
03.2020 - 08.2020
- Assisted with design of print materials such as ads, banners and signs by producing basic layouts, selecting colors and tracking down appropriate images.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Developed creative design for marketing packages, including print materials, brochures and signs.
- Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
- Met with department heads to present mockups and collect information for adjustments.
- Hung/applied vinyl and paper ads, banners and signs with the use of a ladder throughout store in key areas to attract customer attention.
Customer Service, Group Benefits
Manulife
11.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving health insurance-related questions and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company processes to evaluate technical problems and find appropriate solutions
- Managed over 30 calls in a day.
Production and Design Assistant
Advocate
02.2019 - 06.2019
- Applied knowledge of production to create high-quality images.
- Used Adobe Creative Suite to create images and layouts for multiple projects.
- Corresponded with hundreds of advertisers using Microsoft Outlook, ensuring that advertisements met design specifications and were received in time to meet with production schedule.
- Delivered advertisements to Graphic Design staff.
- Ran reports in AdWorks and Microsoft Excel.
Production Designer
Brittany Pickrem Branding and Design
06.2017 - 12.2018
- Assisted with developing creative design for marketing packages, including print materials, brochures, banners and signs.
- Resized ads, edited and prepared design files for print using Adobe Creative Suite.
- Corresponded with Ms. Pickrem to collect information for adjustments via Microsoft Outlook.
Graphic Design Intern
NATIONAL
04.2018 - 06.2018
- Prepared images to coincide with social and blog posts.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Worked closely with Quality Assurance and Production staff to ensure graphics met grammatical, graphical and technical specifications.
Graphic Design Intern
Extreme Communications
07.2015 - 09.2015
- Designed graphics for websites, logos and promotions for marketing purposes.
- Used Adobe Photoshop, Adobe Illustrator and Adobe InDesign to produce new images.
- Assisted with design of print materials such as signs and ads by producing basic layouts, selecting colors and tracking down appropriate images.
BlackBerry Technical Associate/Specialist/Analyst
BlackBerry
07.2008 - 11.2013
- Served as an escalation path for BlackBerry Associates and Specialists to contact to get assistance resolving complex technical issues regarding BlackBerry Desktop Software, BlackBerry Internet Service and BlackBerry smartphone hardware.
- Assumed ownership of customer calls to de-escalate, resolve issues and restore brand loyalty.
- Actively listened to customer and internal associates' requests, confirming full understanding before addressing concerns.
- Managed customer follow up appointments using Microsoft Outlook.
- Exceeded goals through effective task prioritization and great work ethic.
- Consistently earned 100% on my company performed Quality Assurance monitors.
- Received several customer compliment letters.
- Wrote knowledgebase articles and frequented edited existing articles to promote company-wide accuracy and efficiency.
Education
Diploma - Graphic Design
Nova Scotia Community College
Dartmouth, NS06.2018
Certificate - Applied Media And Communication Arts Program
Nova Scotia Community College
Dartmouth, NS05.2015
Certificate - Computer Graphics And Design
Nova Scotia College of Art And Design
Halifax, NS01.2005
Skills
- Service-oriented
- Interpersonal communication
- Active listening
- Teamwork and collaboration
- Problem solving
- Information research
- Detail-oriented
- Art history
- Art handling
- Adobe creative suite
Accomplishments
- Participated in a collaborative art banner project commissioned by the North End Business Association.
- Recipient of the "Anything is Possible" design scholarship from Extreme Communications.
- Invited to display my self-portrait in the Art Gallery of Nova Scotia and to the visiting leaders of the G7 summit.
Timeline
Freelance Illustrator/Graphic Artist
Self
12.2022 - Current
Manufacturing Assembler
Geospectrum Technologies
05.2022 - 12.2022
Graphics Co-Worker
IKEA
03.2020 - 08.2020
Customer Service, Group Benefits
Manulife
11.2019 - 03.2020
Production and Design Assistant
Advocate
02.2019 - 06.2019
Graphic Design Intern
NATIONAL
04.2018 - 06.2018
Production Designer
Brittany Pickrem Branding and Design
06.2017 - 12.2018
Graphic Design Intern
Extreme Communications
07.2015 - 09.2015
BlackBerry Technical Associate/Specialist/Analyst
BlackBerry
07.2008 - 11.2013
Diploma - Graphic Design
Nova Scotia Community College
Certificate - Applied Media And Communication Arts Program
Nova Scotia Community College
Certificate - Computer Graphics And Design
Nova Scotia College of Art And Design
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