Jennifer Mahoney
Fort Saskatchewan,AB
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations And Business Development
HKS Security
Fort Saskatchewan, Alberta
09.2021 - 10.2025
- Oversaw daily activities, including accounting, customer service, schedule and calendar coordination, and general administrative tasks.
- Provided executive administrative support: managed calendars, scheduled meetings, prepared agendas, drafted and proofread correspondence, organized travel and itineraries, and handled confidential documents.
- Acted as liaison between executives, staff, clients, and vendors; prioritized and routed communications and requests.
- Developed and implemented processes to boost productivity and reduce costs.
- Maintained and strengthened relationships with existing clients and partners.
- Conducted market research to stay updated on industry trends and competitors.
- Coordinated meeting logistics, prepared presentations and reports, and followed up on action items to ensure timely completion.
- Collaborated with sales, marketing, and service teams to ensure coordinated efforts.
- Managed budgets, monitored expenses, and ensured business profitability.
- Ensured compliance with all local regulations and company policies.
Office Manager
BodyTX
Fort Saskatchewan, Alberta
01.2015 - 10.2020
- Greeted clients, managed check‑ins/check‑outs, answered phones, and responded to messages professionally.
- Scheduled appointments, issued confirmations/reminders, and managed cancellations and waitlists.
- Assigned clients to therapists and coordinated coverage for absences or high‑demand periods.
- Handled payments, refunds, gift cards, package sales, and daily reconciliation of the cash drawer.
- Maintained accurate client records and intake forms; updated treatment notes and EHR.
- Ordered, received, and managed inventory of supplies, linens, and retail products; maintained reorder levels.
- Maintained clinic standards for opening/closing, cleanliness, sanitation, and laundry coordination.
- Resolved client concerns and escalated issues to owners/lead therapist when appropriate.
- Assisted with basic marketing tasks: social media scheduling, promotions, gift-card programs, and referral tracking.
- Prepared basic revenue/appointment reports and communicated key metrics to owners.
Education
Some College (No Degree) - Management
N.A.I.T
Edmonton, ABSkills
- Executive calendar management
- Administrative support
- Customer relationship management
- Process and workflow improvement
- Marketing and outreach strategies
- Multi-tasking and prioritization
- Problem solving
- Meeting coordination
- Presentation preparation
- Stakeholder communication
- Microsoft and Google applications
- Budget monitoring and bookkeeping
- Inventory management
- Privacy compliance
- Computer proficiency
- Data entry
- Task prioritization
- Research
Certification
- WHMIS, 2015
- Mobile Equipment Awareness
- Propane on the Work Site
- Fire Watch
- Asbestos Awareness
References
Available upon request.
Timeline
Operations And Business Development
HKS Security
09.2021 - 10.2025
Office Manager
BodyTX
01.2015 - 10.2020
Some College (No Degree) - Management
N.A.I.T