Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Browne

Lakehurst,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Care industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

13
13
years of professional experience

Work History

Accounting

KMJ Security Products
08.2023 - Current
  • Entered invoice into accounting software for payment.
  • Developed and implemented various procedures to improve accounting process.
  • Developed and maintained regular reports via company's accounting system.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Used accounting software to prepare weekly and monthly financial reports.

Account Manager

VIDA Select
03.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their goals.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Dog Trainer/Dog Breeder

Self Employed
02.2020 - Current
  • Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.

Counter Sales Representative

WWE Totaline
05.2019 - 02.2021
  • Boosted customer satisfaction by providing excellent product recommendations and personalized service.
  • Increased sales by effectively upselling and cross-selling relevant products to customers.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
  • Processed transactions accurately, ensuring correct pricing and inventory updates.
  • Enhanced customer loyalty with attentive service, building long-term relationships with clients.

Supervisor

Startek
04.2011 - 05.2018
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Tracked and prepared quarterly reports of stat goals to management.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Performed annual evaluations and reviews for large staff of employees.

Education

High School Diploma -

East Northumberland Secondary School
Brighton, ON

Canine Specialist

Stratford Career Institute
Montreal, QC

Skills

  • Financial Statement Preparation
  • Accounting Policy Development
  • Purchase Order Management
  • Inventory Management
  • Complaint Resolution
  • Training and Development
  • Staff Management
  • Microsoft Office Experience

Timeline

Accounting

KMJ Security Products
08.2023 - Current

Account Manager

VIDA Select
03.2022 - Current

Dog Trainer/Dog Breeder

Self Employed
02.2020 - Current

Counter Sales Representative

WWE Totaline
05.2019 - 02.2021

Supervisor

Startek
04.2011 - 05.2018

High School Diploma -

East Northumberland Secondary School

Canine Specialist

Stratford Career Institute

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Jennifer Browne