Jennifer Brown
Toronto,Canada
Summary
Dedicated Customer Service Specialist with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TigerTel Communications
01.2025 - Current
- Completed multiple in-job assessments with a rating of 96% versus the company benchmark of 83%.
- Trained on a variety of call center tools to help properly prioritize customer needs.
- Followed strict privacy policies to protect client confidentiality while providing outstanding customer service.
- Assist a diverse range of commercial businesses and medical offices across the U.S. and Canada.
- Utilized strong communication and data entry skills to ensure accurate information recording.
Cashier
Walmart
Oshawa, ON
10.2019 - 04.2025
- Abided by privacy policies while collecting customers' personal information to sign up for the Walmart Rewards Mastercard.
- Identified the price of goods and calculated the total payment required.
- Experienced in handling large sums of money, as well as debit and credit transactions.
- Provided information to customers on upcoming online or in-store promotions.
- Balanced the register amount at the end of the shift, in addition to providing documentation and paperwork for the shift manager.
- Verified customers' ID and validated identification for purchases.
- Examined return items accurately and follows the return policy.
Customer Service Representative
AtlasCare Heating & Cooling
09.2022 - 12.2024
- Created a new customer database by entering customer information accurately, and in a timely fashion, into a database.
- Performed sales analytics and provided recommendations that increased sales.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, including customer names, addresses, phone numbers, credit card information, product sales profiles, and comments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Office Administrative Assistant
S.I.D. Construction
Hampton, ON
05.2020 - 01.2022
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, scheduled appointments, and provided general office information.
- Drafted agendas, meeting notes, and other documents to enhance the collaborative process.
- Guided administrative and professional staff through computer and software problems.
- Managed employee records, including payroll information, attendance tracking, and vacation time requests.
Education
College diploma - Human Resources
Fanshawe College
05.2025
Skills
- Customer support
- Data entry
- Customer Service
- Cash Handling
- Microsoft Office
- Team Member
Timeline
Customer Service Representative
TigerTel Communications
01.2025 - Current
Customer Service Representative
AtlasCare Heating & Cooling
09.2022 - 12.2024
Office Administrative Assistant
S.I.D. Construction
05.2020 - 01.2022
Cashier
Walmart
10.2019 - 04.2025
College diploma - Human Resources
Fanshawe College