Jennifer Brown
Wainwright
Summary
Dynamic Store Manager with extensive experience at West 49, excelling in customer service and strategic problem-solving. Proven track record in enhancing customer satisfaction ratings through effective coaching and staff development. Skilled in inventory control and payroll management, ensuring operational efficiency while fostering a positive team environment.
Overview
18
18
years of professional experience
Work History
Store Manager
West 49
11.2006 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
St. Thomas Aquinas S.S.
Brampton06-2007
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Recruitment and hiring
- Policies and procedures
- Strategic thinker
- Payroll management
Timeline
Store Manager
West 49
11.2006 - 03.2025
High School Diploma -
St. Thomas Aquinas S.S.
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