Jennifer Brown
Santee
Summary
Seeking a School based role that will utilize 6 years of experience and commitment to helping individuals and families.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
San Diego Youth Services
01.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients and family on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Union Of Pan Asian Communities
09.2018 - 01.2023
- Continuously track client progress and adjust as needed
- Provide referrals for external mental and physical health services
- Conduct client intake assessments, including detailed histories
- Find or provide housing for clients and families
- Connect clients with services in the community
- Organize client's info in Microsoft office Programs (Excel, Word, Outlook).
Head Server
Filippi's Pizza Grotto
01.2005 - 09.2018
- Performed managerial duties to 8 staff
- In charge of scheduling and covering shifts to 32 employees
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Trained new staff on restaurant operations and policies to strengthen performance
- Managed food resources, memorized orders and coordinated customer service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA06.2009
Skills
- Case Management
- Community Outreach
- Data Entry
- Positive Attitude
- MS Office
- Organization and Multitasking
- Administration Skills
Certification
CPR/First Aide Certified
Timeline
Case Manager
San Diego Youth Services
01.2023 - Current
Case Manager
Union Of Pan Asian Communities
09.2018 - 01.2023
Head Server
Filippi's Pizza Grotto
01.2005 - 09.2018
Bachelor of Arts - Psychology
National University