Jennifer Bradley
Irricana,Canada
Summary
I am a highly organized and community-focused administrative professional with 20+ years of experience in customer service, administrative coordination, and client support. I have a proven ability to manage public inquiries, maintain accurate records, and deliver professional front-line service. I am recognized as a strong communicator with a reputation for professionalism, efficiency, and building positive relationships with residents, clients, and stakeholders. I demonstrates sound judgment in responding to inquiries, handling sensitive situations, and escalating complex matters appropriately, while maintaining strict confidentiality and a high standard of discretion. Committed to accuracy, accountability, and effective service delivery.
Overview
18
18
years of professional experience
Work History
File Coordinator
Hassett & Reid Law
06.2021 - Current
- Deliver front-line customer service, responding to client inquiries in person and by phone, providing accurate information and guidance on processes.
- Manage high-volume files and administrative tasks with strict attention to detail, ensuring accuracy, confidentiality, and timely processing.
- Schedule appointments and coordinating calendars and workflows to support efficiency.
- Maintain detailed, organized records and documents.
- Handle sensitive information with discretion, demonstrating professionalism and sound judgment in all interactions.
- Support general administrative operations, and office organization.
Senior Property Manager
Go Smart Property Managers
08.2020 - 06.2021
- Managed daily operations of multiple residential properties.
- Coordinated property inspections and ensured regulatory compliance and accurate record-keeping.
- Developed budgets and managed operational costs, demonstrating attention to detail and accountability in administrative processes.
Senior Property Manager
Keystone Grey Property Management
11.2018 - 08.2020
- Provided customer service to owners, tenants, and board members, responding promptly to inquiries and concerns.
- Managed administrative operations, including records, correspondence, and document processing, ensuring accuracy and compliance.
- Resolved conflicts and addressed issues professionally, demonstrating sound judgment and discretion.
- Developed and monitored budgets for property expenses and operational costs, demonstrating attention to detail and accountability.
- Coordinated property inspections to maintain regulatory compliance and accurate record-keeping.
Site Manager
National Equity Management Ltd.
11.2016 - 11.2018
- Acted as primary point of contact for tenants, responding to inquiries and service requests in a professional and timely manner.
- Negotiated lease agreements and contracts, maintaining accuracy, procedural adherence, and clear stakeholder communication.
- Coordinated maintenance and service providers, scheduling appointments and follow-ups to ensure efficient resolution of requests.
- Processed tenant payments, ensuring accuracy, proper documentation, and adherence to policies.
- Ensured compliance with property policies and regulatory requirements while handling sensitive tenant information with discretion and confidentiality.
Community Administrator / Manager
FirstService Residential
12.2008 - 11.2016
- Delivered front-line administrative support, responding to client inquiries professionally and efficiently.
- Coordinated meetings, prepared minutes, and managed correspondence, ensuring timely and organized communication.
- Maintained databases and records, ensuring accuracy, confidentiality, and proper filing.
Education
Condominium Management Certificates (100, 200, 300) -
Canadian Condominium Institute
Condominium Management Extension -
Mount Royal University
Skills
Customer Service & Public Engagement
- Front-Line Customer Service
- Public Relations & Stakeholder Liaison
- Conflict Resolution & Problem Solving
- Professional Communication (Verbal & Written)
Administrative & Office Skills
- Records Management & File Organization
- Data Entry & Document Processing
- Scheduling & Calendar Coordination
- Office Coordination & Administrative Support
- Compliance & Policy Adherence
- Confidentiality & Discretion
Technical Skills
- Microsoft Office (Word, Excel, Outlook)
- Zoom & Online Meeting Platforms
- Administrative & Database Systems
- Point-of-Sale (POS) Systems / Transaction Processing
Timeline
File Coordinator
Hassett & Reid Law
06.2021 - Current
Senior Property Manager
Go Smart Property Managers
08.2020 - 06.2021
Senior Property Manager
Keystone Grey Property Management
11.2018 - 08.2020
Site Manager
National Equity Management Ltd.
11.2016 - 11.2018
Community Administrator / Manager
FirstService Residential
12.2008 - 11.2016
Condominium Management Certificates (100, 200, 300) -
Canadian Condominium Institute
Condominium Management Extension -
Mount Royal University